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- Tasks: Join us as a Guest Service Assistant, serving food and drinks while creating memorable guest experiences.
- Company: Be part of Holiday Inn Leicester, a leading hotel brand with exciting growth plans.
- Benefits: Enjoy exclusive discounts, free meals, wellness activities, and generous refer-a-friend bonuses.
- Why this job: This role offers a vibrant work culture, skill development, and recognition for your hard work.
- Qualifications: No experience needed, just bring your passion for hospitality and great communication skills.
- Other info: Flexible shifts available, perfect for students looking to earn while they learn.
£12.21 per hour, occasional worker (Zero Hours). Get paid for doing what you love, get loads of rewards and benefits and learn new skills whilst you earn. We are seeking a dedicated and enthusiastic individual to join our team. As a Guest Service Assistant, you'll be at the heart of our guest experience, delivering exceptional service and ensuring our guests have a memorable dining experience.
Are you passionate about hospitality and customer service? Do you take pride in providing top-notch service with a smile? If so, we'd love to hear from you.
Key Responsibilities- Assist in the preparation and serving of food and beverages to guests in an efficient and pleasant manner.
- Maintain cleanliness and organisation of the dining areas, ensuring compliance with health and safety standards.
- Provide excellent customer service by addressing guest inquiries and resolving complaints promptly and professionally.
- Support the Food and Beverage team in all operational duties, including setting up and clearing tables, restocking supplies, and assisting with inventory management.
- Assist in the coordination and execution of events and special functions.
- Ensure all areas are well-stocked and presented impeccably at all times.
- Previous experience in a similar role within the hospitality industry is desirable but not mandatory.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Strong attention to detail and a commitment to delivering high standards.
- Flexible to work various shifts, including evenings, weekends, and holidays.
- Exclusive discounts for you, your friends and family.
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Contact Detail:
Valor Hospitality Careers UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant- Food and Beverage - Holiday Inn Leicester
✨Tip Number 1
Familiarise yourself with the Holiday Inn brand and its values. Understanding their commitment to customer service and hospitality will help you align your approach during any interviews or conversations with the team.
✨Tip Number 2
Showcase your passion for hospitality by sharing personal experiences where you've gone above and beyond for customers. This can make a strong impression and demonstrate your dedication to providing excellent service.
✨Tip Number 3
Be prepared to discuss how you handle fast-paced environments. Think of specific examples from past roles where you successfully managed multiple tasks, as this is crucial for a Guest Service Assistant.
✨Tip Number 4
Network with current or former employees of Holiday Inn if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Guest Service Assistant- Food and Beverage - Holiday Inn Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in hospitality or customer service. Emphasise skills like communication, attention to detail, and the ability to work in a fast-paced environment, as these are key for the Guest Service Assistant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and customer service. Mention specific experiences where you provided excellent service or resolved guest complaints effectively, demonstrating your suitability for the role.
Highlight Flexibility: Since the position requires flexibility with shifts, make sure to mention your availability in your application. This shows that you are willing to adapt to the needs of the team and the guests.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at Valor Hospitality Careers UK
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any personal experiences that highlight your love for customer service and how you enjoy making guests feel welcome.
✨Demonstrate Your Communication Skills
As a Guest Service Assistant, excellent communication is key. Be prepared to discuss how you've effectively communicated with customers in the past, and provide examples of how you've resolved any issues or complaints.
✨Highlight Your Attention to Detail
In this role, attention to detail is crucial. Prepare to talk about specific instances where your keen eye for detail has made a difference, whether in maintaining cleanliness or ensuring a great dining experience for guests.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, such as handling a difficult guest or managing multiple tasks at once. Think through your responses ahead of time to demonstrate your problem-solving skills and ability to work under pressure.
