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- Tasks: Lead the front office team to deliver exceptional guest experiences and drive hotel standards.
- Company: Join Hilton Garden Inn, part of a growing network of 37 hotels across the UK.
- Benefits: Enjoy exclusive discounts, free meals, wellness activities, and a supportive work environment.
- Why this job: This role offers career growth, training opportunities, and a vibrant team culture.
- Qualifications: Proven experience in hospitality management and a passion for guest satisfaction required.
- Other info: Flexible shifts available; we welcome applications from all backgrounds.
The predicted salary is between 27678 - 41518 £ per year.
£34598.72 per annum, 40 hours per week (5 days)
We are looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience.
The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations.
Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.
The Front Office Manager will be responsible for the front office team. Building a high performing team across the division is what success looks like.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days – this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.
In addition to competitive rates of pay, we also offer:
Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Fancy joining our team?
We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond. #J-18808-Ljbffr
Front Office Manager - Hilton Garden Inn Birmingham employer: Valor Hospitality Careers UK
Contact Detail:
Valor Hospitality Careers UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager - Hilton Garden Inn Birmingham
✨Tip Number 1
Familiarise yourself with Hilton Garden Inn's brand values and service standards. Understanding their commitment to guest satisfaction will help you demonstrate how your experience aligns with their expectations during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlighting your leadership skills and ability to drive performance will be crucial, as this role focuses on building a high-performing front office team.
✨Tip Number 3
Research common challenges faced by front office managers in the hospitality industry. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Show your flexibility and willingness to work varied shifts. Since the role requires adaptability to different schedules, expressing your openness to this will demonstrate your commitment to the position and the team.
We think you need these skills to ace Front Office Manager - Hilton Garden Inn Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly in front office roles. Emphasise any achievements related to guest satisfaction and team leadership.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional guest experiences. Mention specific examples of how you've driven standards in previous roles and how you can contribute to the Hilton Garden Inn Birmingham.
Highlight Flexibility: Since the role requires flexibility with shifts, mention your availability and willingness to work evenings and weekends. This shows that you understand the demands of the position.
Showcase Leadership Skills: In your application, provide examples of how you've built and led high-performing teams. Discuss your approach to monitoring guest satisfaction and setting departmental targets, as these are key responsibilities of the role.
How to prepare for a job interview at Valor Hospitality Careers UK
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to drive standards and enhance guest experiences.
✨Understand the Company Culture
Research Hilton Garden Inn and its values before the interview. Understanding their commitment to guest satisfaction and employee wellbeing will help you align your answers with their expectations. This shows that you're genuinely interested in being part of their team.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle various situations. Think of scenarios where you've had to react quickly or innovatively to improve guest satisfaction or resolve issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Discuss Flexibility and Availability
Since the role requires flexibility with shifts, be ready to discuss your availability openly. Emphasise your willingness to work evenings and weekends, and how you can adapt to the hotel's busy periods. This will show your commitment to the role and the team.
