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- Tasks: Lead and inspire the front desk team to deliver exceptional guest service.
- Company: Join Valor Hospitality at Crowne Plaza Nottingham, a vibrant hotel environment.
- Benefits: Enjoy exclusive discounts, free meals, and wellness activities.
- Why this job: Be the face of hospitality and make every guest's stay memorable.
- Qualifications: Experience in hospitality leadership and excellent communication skills.
- Other info: Opportunities for career growth and development within a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Assistant Reception Manager – Crowne Plaza Nottingham. Join Valor Hospitality Careers UK to apply for the Assistant Reception Manager role at Crowne Plaza Nottingham.
Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team. You and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality.
Key Responsibilities
- Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service.
- Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy.
- Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures.
- Reservation Management: Manage room reservations, cancellations, and modifications with accuracy.
- Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
- Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently.
- Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.
Ideal Candidate
- Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception.
- Strong leadership skills with the ability to inspire and manage a team effectively.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software (e.g., Opera, PMS).
- Strong organizational skills and attention to detail.
- Ability to handle stressful situations with a calm and professional demeanor.
- Flexibility to work various shifts, including weekends and holidays.
Benefits
- Exclusive discounts for you, your friends and family, including Valor team member rates at UK hotels with rooms from £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty.
- Access to high-street discounts on a range of shops and experiences.
- Cycle To Work Scheme with up to 40% savings on bikes.
- Generous refer-a-friend bonuses, starting at £250.
Health and Wellbeing
- Wellness activities, including healthy lunches and wellbeing walks, plus our annual #HealthyHabits campaign.
- Employee Assistance Programme with free confidential advice 24/7 for you and your family.
- Healthcare Cash Plan options from £5 per month.
Career Growth
- Fully funded apprenticeship programmes.
- Internal development programmes to support growth within your role.
- Monthly and annual team member service awards to recognise achievements.
Equal Opportunity
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, Valor Hospitality Careers UK operates 37 hotels across leading brands and continues to grow. This job posting reflects current opportunities and staffing needs.
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Assistant Reception Manager - Crowne Plaza Nottingham employer: Valor Hospitality Careers UK
Contact Detail:
Valor Hospitality Careers UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Reception Manager - Crowne Plaza Nottingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Crowne Plaza Nottingham and Valor Hospitality. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and show off those leadership skills that are key for the Assistant Reception Manager role.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you walk into that interview – it shows you care about the role and the guests you'll be serving.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Reception Manager - Crowne Plaza Nottingham
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about delivering top-notch customer service and leading a team to success.
Tailor Your Experience: Make sure to highlight your relevant experience in supervisory roles within the hospitality sector. We’re looking for specific examples of how you've led teams and handled guest relations, so don’t hold back!
Be Professional Yet Approachable: Your written application should reflect the balance of professionalism and warmth we value at Crowne Plaza Nottingham. Use a friendly tone while maintaining clarity and structure in your writing.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Valor Hospitality Careers UK
✨Know Your Stuff
Before the interview, make sure you’re familiar with Crowne Plaza Nottingham and its values. Research their customer service approach and think about how your experience aligns with their expectations. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As an Assistant Reception Manager, you'll need to lead a team. Prepare examples of how you've successfully motivated and trained staff in the past. Think about specific situations where your leadership made a difference in guest satisfaction or team performance.
✨Practice Handling Guest Scenarios
Expect questions about how you would handle guest complaints or special requests. Prepare some scenarios from your previous roles where you turned a negative experience into a positive one. This will demonstrate your problem-solving skills and empathy towards guests.
✨Be Ready for Operational Questions
Since the role involves overseeing daily operations, brush up on your knowledge of hotel management software and front desk procedures. Be prepared to discuss how you ensure compliance with health and safety regulations and maintain operational excellence.
