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- Tasks: Lead a team in managing healthcare call centre operations and ensure top-notch patient care.
- Company: Valor Healthcare supports military health with innovative virtual care solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact in healthcare while working with a passionate team.
- Qualifications: 10+ years in project management, preferably in healthcare; leadership skills are a must.
- Other info: This role requires US citizenship and is contingent on contract award and clearance.
The predicted salary is between 43200 - 72000 £ per year.
Position Summary
Valor Healthcare is seeking a seasoned Senior Program Manager to lead execution and contract performance for the Global Nurse Advice Line (GNAL-NG) a Department of Defense (DoD) sponsored initiative supporting 24/7 virtual care, centralized appointment scheduling, and care coordination for Military Health System (MHS) beneficiaries. This role provides strategic oversight of program delivery, contractual compliance, and stakeholder engagement across a high-volume, multi-channel healthcare contact center.
Responsibilities
Requirements
Preferred Qualifications:
This job is CONTINGENT upon contract award, client approval, completion of a favorable background investigation, and the ability to obtain and maintain a Public Trust / High Risk clearance.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status
Senior Program Manager or Project Manager - Healthcare Call Center employer: Valor Healthcare
Contact Detail:
Valor Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Program Manager or Project Manager - Healthcare Call Center
✨Tip Number 1
Familiarise yourself with the specific healthcare regulations and guidelines relevant to the role. Understanding these will not only help you in interviews but also demonstrate your commitment to compliance and quality assurance.
✨Tip Number 2
Network with professionals in the healthcare call centre industry, especially those who have experience with government contracts. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in high-pressure environments. Be ready with examples that showcase your ability to motivate and track performance effectively.
✨Tip Number 4
Highlight your familiarity with tools like Microsoft Teams, SharePoint, and Power BI during discussions. Being able to demonstrate your proficiency with these platforms can set you apart as a candidate who is ready to hit the ground running.
We think you need these skills to ace Senior Program Manager or Project Manager - Healthcare Call Center
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, particularly in healthcare call centres or nurse triage programs. Use specific examples that demonstrate your leadership and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your experience with program implementation and stakeholder management, and explain why you are passionate about this role.
Highlight Relevant Qualifications: Clearly state your qualifications, especially your degree in healthcare management or related fields. Mention any certifications or training that align with the requirements of the position.
Showcase Your Leadership Experience: In your application, provide examples of how you've successfully led teams in high-volume settings. Discuss your approach to performance tracking and quality assurance in previous roles.
How to prepare for a job interview at Valor Healthcare
✨Showcase Your Leadership Skills
As a Senior Program Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in high-pressure environments, particularly in healthcare settings. Highlight your interpersonal and communication skills to show you can motivate and guide your team effectively.
✨Understand Healthcare Regulations
Familiarise yourself with relevant healthcare regulations and guidelines that impact call centre operations. Be ready to discuss how you have ensured compliance in previous roles, as this will be a key aspect of the job. Showing your knowledge in this area will demonstrate your preparedness for the role.
✨Prepare for Performance Metrics Discussion
Since performance tracking is a significant part of the role, be prepared to discuss how you've tracked and reported on program performance metrics in the past. Bring specific examples of metrics you've used and how they aligned with organisational goals, showcasing your analytical skills.
✨Emphasise Collaboration Experience
Collaboration with cross-functional teams is essential for success in this position. Prepare to share experiences where you've worked with diverse teams to achieve project goals. Highlight your ability to communicate effectively with various stakeholders, including government representatives and clinical staff.
