Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and optimise the Sales Support team to drive commercial success.
- Company: Join a well-established Energy and Utilities company making an impact.
- Benefits: Enjoy a competitive salary and hybrid working options.
- Why this job: Be part of a dynamic team focused on continuous improvement and collaboration.
- Qualifications: Experience in sales support or customer service is essential; strong leadership skills required.
- Other info: Opportunity to influence processes and enhance team performance.
The predicted salary is between 36000 - 60000 £ per year.
One of the most well established Energy and Utilities Companies is looking for an experienced Sales Support Manager to take lead and optimise our Sales Support team, a critical engine supporting the commercial success of our Sales Department. This role is ideal for a seasoned Sales professional who thrives in a dynamic and fast-paced environment.
Your responsibilities will be to embed best-in-class processes, supporting the sales life cycle, and acting as a key liaison between commercial, operational, and client-facing functions.
Key responsibilities:- Lead, coach, and develop the Sales Support team with defined performance targets and personal development plans.
- Conduct regular performance reviews and provide consistent coaching to ensure individual and team success.
- Drive effective recruitment, onboarding, and training initiatives to maintain team strength through seasonal and workload fluctuations.
- Champion a culture of continuous improvement, collaboration, and personal development.
- Collaborate cross-functionally with sales, commercial, credit, and operations teams to resolve process gaps and streamline operations.
- Ensure internal documentation, policies, and training materials are accurate and up to date.
- Provide end-to-end sales support to Business Development Managers, Key Account Managers, and TPI (Third Party Intermediary) channels.
- Oversee the full tender process for I&C (Industrial and Commercial) customers, ensuring accurate and timely deal execution.
- Manage the customer life cycle from pricing and credit approval through to onboarding and supply commencement.
- Ensure regulatory compliance and maintain audit-ready processes.
- Maintain and improve CRM systems to ensure data integrity and accurate pipeline reporting.
- Analyse KPIs and operational data to provide insights that inform strategy and enhance team performance.
- Support the delivery of internal training and enablement resources for both new hires and existing staff.
- A confident and experienced people manager, ideally from an operational, customer service, or sales support background.
- Adept at navigating cross-functional environments and managing diverse stakeholder needs.
- Process-focused with a passion for structure, consistency, and operational efficiency.
- Self-motivated, resourceful, and driven to improve both internal performance and customer experience.
- Strong analytical and organisational skills.
- Excellent communicator with strong interpersonal skills and confidence in stakeholder presentations.
If you're an experienced Sales Support Manager eager to be part of the team, we’d love to hear from you - apply now!
Sales Support Manager employer: Vallum
Contact Detail:
Vallum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Manager
✨Tip Number 1
Familiarise yourself with the energy and utilities sector. Understanding industry trends, challenges, and key players will help you speak confidently about how you can contribute to the Sales Support team.
✨Tip Number 2
Network with current or former employees of the company. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations for the Sales Support Manager role.
✨Tip Number 3
Prepare to discuss your experience in leading teams and optimising processes. Be ready to share specific examples of how you've improved sales support functions in previous roles, as this will demonstrate your capability to excel in this position.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you've used data to drive decisions in past roles. Highlighting your ability to analyse KPIs and operational data will resonate well with the hiring team.
We think you need these skills to ace Sales Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support, team management, and process optimisation. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in managing sales support teams. Mention specific achievements that align with the responsibilities outlined in the job description.
Highlight Analytical Skills: Emphasise your analytical abilities by providing examples of how you've used data to inform strategy or improve team performance. This is crucial for the role as it involves analysing KPIs and operational data.
Showcase Communication Skills: Since the role requires excellent communication and interpersonal skills, include examples of successful stakeholder presentations or cross-functional collaborations in your application.
How to prepare for a job interview at Vallum
✨Showcase Your Leadership Skills
As a Sales Support Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully coached and developed team members in the past.
✨Demonstrate Process Improvement Experience
Highlight your experience with process optimisation. Discuss specific instances where you've identified gaps and implemented solutions that improved efficiency and performance within a sales environment.
✨Prepare for Cross-Functional Collaboration Questions
Since this role involves working with various teams, be ready to share examples of how you've effectively collaborated with different departments. Emphasise your ability to navigate diverse stakeholder needs.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to sales support. Be prepared to discuss how you've used data analysis to inform strategy and enhance team performance in previous roles.
