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- Tasks: Lead and optimise the Sales Support team to drive commercial success.
- Company: Join a well-established Energy and Utilities Company making an impact in the industry.
- Benefits: Enjoy a competitive salary and hybrid working options for better work-life balance.
- Why this job: Be part of a dynamic team focused on continuous improvement and personal development.
- Qualifications: Experience in sales support or customer service with strong leadership skills required.
- Other info: Opportunity to collaborate across functions and enhance operational efficiency.
The predicted salary is between 36000 - 60000 £ per year.
One of the most well established Energy and Utilities Companies is looking for an experienced Sales Support Manager to take lead and optimise our Sales Support team, a critical engine supporting the commercial success of our Sales Department. This role is ideal for a seasoned Sales professional who thrives in a dynamic and fast-paced environment.
Your responsibilities as a Sales Support Manager will be to embed best-in-class processes, supporting the sales life cycle, and acting as a key liaison between commercial, operational, and client-facing functions.
Key responsibilities:- Lead, coach, and develop the Sales Support team with defined performance targets and personal development plans.
- Conduct regular performance reviews and provide consistent coaching to ensure individual and team success.
- Drive effective recruitment, onboarding, and training initiatives to maintain team strength through seasonal and workload fluctuations.
- Champion a culture of continuous improvement, collaboration, and personal development.
- Collaborate cross-functionally with sales, commercial, credit, and operations teams to resolve process gaps and streamline operations.
- Ensure internal documentation, policies, and training materials are accurate and up to date.
- Provide end-to-end sales support to Business Development Managers, Key Account Managers, and TPI (Third Party Intermediary) channels.
- Oversee the full tender process for I&C (Industrial and Commercial) customers, ensuring accurate and timely deal execution.
- Manage the customer life cycle from pricing and credit approval through to onboarding and supply commencement.
- Ensure regulatory compliance and maintain audit-ready processes.
- Maintain and improve CRM systems to ensure data integrity and accurate pipeline reporting.
- Analyse KPIs and operational data to provide insights that inform strategy and enhance team performance.
- Support the delivery of internal training and enablement resources for both new hires and existing staff.
- A confident and experienced people manager, ideally from an operational, customer service, or sales support background.
- Adept at navigating cross-functional environments and managing diverse stakeholder needs.
- Process-focused with a passion for structure, consistency, and operational efficiency.
- Self-motivated, resourceful, and driven to improve both internal performance and customer experience.
- Strong analytical and organisational skills.
- Excellent communicator with strong interpersonal skills and confidence in stakeholder presentations.
If you're an experienced Sales Support Manager eager to be part of the team, we’d love to hear from you - apply now!
Contact Detail:
Vallum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Manager
✨Tip Number 1
Familiarise yourself with the energy and utilities sector. Understanding industry trends, challenges, and key players will help you speak confidently about how you can contribute to the Sales Support team.
✨Tip Number 2
Network with professionals in similar roles or industries. Attend relevant events or webinars to connect with others who can provide insights into the role and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams. Be ready to share specific examples of how you've developed team members and improved processes in previous roles.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you've used data to drive decisions in past positions. Highlight any experience you have with CRM systems and how you've maintained data integrity.
We think you need these skills to ace Sales Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support and team management. Use keywords from the job description to demonstrate that you meet the specific requirements of the Sales Support Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in optimising sales processes. Mention specific achievements that align with the responsibilities outlined in the job description.
Highlight Analytical Skills: Since the role requires strong analytical skills, include examples of how you've used data to inform strategy or improve team performance in previous positions. This will show your capability to analyse KPIs effectively.
Showcase Communication Skills: In your application, emphasise your communication and interpersonal skills. Provide examples of how you've successfully collaborated with cross-functional teams or presented to stakeholders, as these are key aspects of the role.
How to prepare for a job interview at Vallum
✨Showcase Your Leadership Skills
As a Sales Support Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully coached and developed team members in the past.
✨Demonstrate Cross-Functional Collaboration
This role requires working closely with various departments. Highlight your experience in collaborating with sales, operations, and other teams to resolve issues and improve processes.
✨Prepare for Process Improvement Discussions
The company values continuous improvement. Come ready with ideas on how you can enhance existing processes and share examples of past initiatives that led to operational efficiencies.
✨Know Your KPIs
Understanding key performance indicators is crucial for this role. Familiarise yourself with relevant metrics and be ready to discuss how you've used data analysis to inform strategy and drive team performance.
