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- Tasks: Lead and resolve critical incidents in a fast-paced banking environment.
- Company: Join a top global financial institution with a dynamic team.
- Benefits: Earn £500/day, work onsite 3 days a week, and gain valuable experience.
- Why this job: Perfect for those who thrive under pressure and want to make an impact.
- Qualifications: Experience in managing major incidents, especially in financial services, is essential.
- Other info: Rotational shifts required, including nights and weekends.
The predicted salary is between 72000 - 108000 £ per year.
Location: London, Sheffield, Birmingham, UK (3 days/week Onsite)
Duration: 6 months
Rate: 500 GBP/day Inside IR35
Banking Client Experience required
Job Summary:
We are seeking a highly skilled and experienced Major Incident Manager to join a dynamic team supporting one of the leading global financial institutions. This role requires expert-level command and control of P1-level critical incidents in a high-pressure, enterprise-scale environment.
Key Responsibilities:
- Take full ownership and command of Priority 1 (P1) Major Incidents, driving resolution within SLA.
- Operate in a 24/7/365 shift environment, including night and weekend rotations.
- Coordinate with cross-functional global teams and stakeholders to ensure timely incident resolution.
- Provide high-level communications and stakeholder updates during critical incident bridges.
- Liaise with process leads and business units to ensure structured problem management follow-up.
- Maintain thorough documentation and incident logs for reporting and audit purposes.
Required Skills and Experience:
- Extensive experience in managing Major Incidents in complex, large-scale enterprise environments.
- Proven track record in the financial services industry, preferably with global banks.
- Demonstrated ability to work under extreme pressure and manage critical incidents end-to-end.
- Strong communication, leadership, and coordination skills.
- Familiarity with ITIL framework and incident/problem/change management tools.
- Comfortable working on rotational shifts, including nights and weekends.
Major Incident Manager employer: Vallum
Contact Detail:
Vallum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager
✨Tip Number 1
Familiarise yourself with the ITIL framework, as it's crucial for a Major Incident Manager role. Understanding the principles of incident management will not only help you in interviews but also demonstrate your commitment to best practices in the field.
✨Tip Number 2
Network with professionals in the banking and financial services sector. Attend industry events or join relevant online forums to connect with others who have experience in major incident management. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for scenario-based questions that focus on your ability to handle high-pressure situations. Think of specific examples from your past experiences where you successfully managed critical incidents, as this will showcase your expertise during interviews.
✨Tip Number 4
Research the specific banking client you'll be working with. Understanding their operations, challenges, and recent incidents can give you an edge in discussions and show your genuine interest in the role and the company.
We think you need these skills to ace Major Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing Major Incidents, especially in the financial services sector. Use specific examples that demonstrate your ability to handle P1-level incidents and work under pressure.
Craft a Compelling Cover Letter: In your cover letter, emphasise your leadership skills and your familiarity with the ITIL framework. Mention your experience in coordinating with global teams and how you ensure timely incident resolution.
Highlight Relevant Skills: Clearly outline your communication and coordination skills in your application. Provide examples of how you've successfully managed critical incidents and maintained documentation for reporting purposes.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or inconsistencies. A polished application reflects your attention to detail, which is crucial for a Major Incident Manager role.
How to prepare for a job interview at Vallum
✨Showcase Your Incident Management Experience
Be prepared to discuss your previous experience managing Major Incidents, especially in high-pressure environments. Highlight specific examples where you successfully resolved P1 incidents and the impact of your actions.
✨Demonstrate Your Communication Skills
Since this role requires high-level communications during critical incidents, practice articulating your thoughts clearly and concisely. Be ready to explain how you would keep stakeholders informed during an incident.
✨Familiarise Yourself with ITIL Framework
Brush up on your knowledge of the ITIL framework, particularly around incident and problem management. Be prepared to discuss how you have applied these principles in your past roles.
✨Prepare for Shift Work Questions
As the role involves working in a 24/7 environment, be ready to discuss your flexibility and experience with shift work. Share how you manage your time and maintain performance during night and weekend shifts.
