At a Glance
- Tasks: Drive customer service transformation using AI and digital technologies.
- Company: Vallum Associates, a forward-thinking company in Windsor.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and excellence.
- Why this job: Be at the forefront of AI-driven customer experience transformation.
- Qualifications: 6+ years in customer service with strong technical skills, especially in Salesforce.
The predicted salary is between 50000 - 70000 £ per year.
Vallum Associates in Windsor is looking for an experienced Technical Business Analyst to drive customer service transformation. This role focuses on bridging business and technical teams to modernize service capabilities through AI and digital technologies.
The ideal candidate should have over 6 years of experience in customer service environments and a strong technical background. Proficient in Salesforce CRM and contact center platforms, the role demands excellent analytical and communication skills.
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We think you need these skills to ace Technical Business Analyst - AI-Driven CX Transformation in Windsor
Technical Business Analysis
Customer Service Transformation
AI and Digital Technologies
Salesforce CRM
Contact Centre Platforms
Analytical Skills
Communication Skills
