At a Glance
- Tasks: Analyse architectures and enhance AI-driven customer service technologies.
- Company: Vallum Associates, a leader in customer experience transformation.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: 6-month role with potential for further opportunities.
- Why this job: Join a dynamic team to shape the future of customer experiences with AI.
- Qualifications: 6+ years in business analysis, preferably with Salesforce CRM experience.
The predicted salary is between 50000 - 70000 £ per year.
Vallum Associates is seeking an experienced Technical Business Analyst for a 6-month role in Windsor.
You will collaborate with Product Engineers, Agile teams, and Enterprise Architects to enhance contact centre technologies and customer journeys.
Key responsibilities include analysing existing architectures, supporting the evolution of AI-driven services, and driving process improvement initiatives.
The ideal candidate will have over 6 years’ experience in business analysis, especially in customer service contexts, preferably with Salesforce CRM expertise.
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We think you need these skills to ace Senior Technical Business Analyst - AI-Driven CX Transformation in Windsor
Business Analysis
Customer Service Expertise
Salesforce CRM
AI-Driven Services
Process Improvement
Collaboration
Analytical Skills
