Job Description: Provide Level 2 (L2) operational support for existing Identity ll handle incident triage, service restoration, monitoring, and problem management, using SQL and .NET knowledge to diagnose issues and work with L3/engineering teams on fixes. Key Accountabilities: * Own L2 support for MIM Sync and MIM Service in production and non-production environments. * Triage and resolve incidents: analyse logs, identify failure points, restore service within agreed SLAs. * Monitor scheduled sync/provisioning jobs; manage reruns, stuck requests, connector failures, and data exceptions. * User/account provisioning exceptions (joiner/mover/leaver fallouts) * Access request workflow fallouts and queue management * Certificate/credential-related issues (where applicable) * Use SQL Server to investigate data issues (queries, stored procedures, reconciliation, reporting extracts). * Support and maintain .NET-based components (e.g., rules extensions, services, scheduled tasks) by reviewing logs/config and coordinating code fixes with L3. * Execute approved changes (configuration updates, run profile changes, connection updates) following change control. * Produce and maintain runbooks, known error database (KEDB) articles, and operational documentation. * Drive problem management: t...
Technical Security Analyst employer: Vallum Associates
Vallum Associates is an excellent employer, offering a dynamic work environment in Necton that prioritises safety and efficiency in major infrastructure projects. With a strong focus on employee growth, we provide opportunities for professional development and training in the electrical sector, fostering a culture of collaboration and innovation. Join us to be part of a team that values your contributions and supports your career advancement in a vital industry.
