At a Glance
- Tasks: Bridge business and tech teams to modernise customer service with AI and digital solutions.
- Company: Join a leading energy client in a dynamic transformation programme.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Other info: Engage in a fast-paced environment with a focus on innovation and teamwork.
- Why this job: Make a real impact on customer journeys while working with cutting-edge technology.
- Qualifications: Experience in technical analysis and strong collaboration skills required.
The predicted salary is between 55000 - 65000 £ per year.
Location: Windsor, UK (Hybrid – 1 day per week onsite)
Duration: 6 Months+
Rate: 500 GBP/Day Inside IR35
About the Role
We are seeking an experienced Technical Business Analyst to join a major customer transformation programme. The successful candidate will bridge the gap between business and technology teams, helping to modernise customer service capabilities through AI, digital channels, and contact centre technologies. You will work closely with Product Engineers, Enterprise Architects, and cross-functional delivery squads to analyse the existing application landscape, identify opportunities for technical re-use, and support the delivery of innovative customer journeys.
Key Responsibilities
- Analyze the existing technical landscape, particularly IVR and customer service applications.
- Assess opportunities to re-use or enhance existing solutions for new Intelligent Virtual Assistant (IVA) journeys.
- Collaborate with Product Engineering teams to resolve technical queries and support solution design.
- Work alongside Enterprise Architects and delivery squads to identify dependencies and mitigate technical risks.
- Gather, analyse, and document business and technical requirements.
- Map customer journeys and recommend process improvements.
- Support Agile delivery teams throughout sprint planning, development, testing, and release cycles.
- Work with stakeholders across business and technology to ensure successful solution delivery.
Required Skills
Technical Business Analyst-Energy Client employer: Vallum Associates
Join a forward-thinking company in Windsor that prioritises innovation and employee development. As a Technical Business Analyst, you'll thrive in a collaborative hybrid work environment, where your contributions directly impact customer service transformation through cutting-edge technology. With a strong focus on professional growth and a supportive culture, this role offers you the chance to make a meaningful difference while enjoying competitive rates and flexible working arrangements.
