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For Companies At a Glance
- Tasks: Engage with customers, solve problems, and document best practices for support efficiency.
- Company: Join a dynamic team focused on delivering exceptional IT service management.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a culture that values communication and collaboration while making a real impact.
- Qualifications: Strong communication skills and experience with ITSM tools like ServiceNow are essential.
- Other info: ITIL certification is a plus, but not mandatory.
The predicted salary is between 36000 - 60000 £ per year.
Exceptional customer-facing skills with effective listening and communication (written and verbal) skills with the ability to engage effectively with technical and non-technical stakeholders.
Excellent problem-solving and analytical skills, with attention to detail.
Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms.
IT Service Management experience across incident management, problem management and change management.
Service support/analyst background.
Ability to document triage procedures and best practices to enhance support efficiency.
Desirable
- Proficiency in using ITSM tools such as ServiceNow.
- ITIL (v3/v4) qualified.
Support Analyst employer: Vallum Associates
Contact Detail:
Vallum Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Familiarise yourself with ITSM tools like ServiceNow. If you haven't used it before, consider taking a short online course or watching tutorials to understand its functionalities and features.
✨Tip Number 2
Brush up on your ITIL knowledge, especially if you're familiar with v3 or v4. Understanding the principles of IT service management will help you speak confidently about best practices during interviews.
✨Tip Number 3
Prepare examples of how you've effectively communicated with both technical and non-technical stakeholders in past roles. This will demonstrate your customer-facing skills and ability to bridge gaps between different audiences.
✨Tip Number 4
Practice your problem-solving skills by working through common IT support scenarios. Being able to articulate your thought process and approach to resolving issues will impress potential employers.
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Highlight Customer-Facing Skills: Make sure to emphasise your exceptional customer-facing skills in your application. Provide specific examples of how you've effectively communicated with both technical and non-technical stakeholders in previous roles.
Showcase Problem-Solving Abilities: Detail your problem-solving and analytical skills. Include instances where you successfully resolved issues, particularly in IT service management contexts, to demonstrate your attention to detail.
Mention ITSM Tools Experience: If you have hands-on experience with ITSM tools like ServiceNow, be sure to mention this prominently. Describe your familiarity with incident management, problem management, and change management processes.
Include Relevant Qualifications: If you hold any ITIL qualifications (v3/v4), include these in your application. This will strengthen your profile and show that you are well-versed in industry standards.
How to prepare for a job interview at Vallum Associates
✨Showcase Your Communication Skills
Since the role requires exceptional customer-facing skills, be prepared to demonstrate your effective listening and communication abilities. Practice articulating your thoughts clearly and concisely, and consider using examples from past experiences where you successfully engaged with both technical and non-technical stakeholders.
✨Highlight Problem-Solving Experience
The interviewer will likely want to know how you approach problem-solving. Prepare specific examples of challenges you've faced in previous roles, particularly in IT service management. Discuss your analytical skills and attention to detail, and explain how you resolved issues effectively.
✨Familiarise Yourself with ITSM Tools
Hands-on experience with ITSM tools like ServiceNow is crucial for this position. Make sure you can discuss your familiarity with these platforms, including any specific functionalities you have used. If you have experience documenting triage procedures or best practices, be ready to share those insights.
✨Understand ITIL Framework
If you're ITIL qualified, be prepared to discuss how the framework applies to the role of a Support Analyst. Familiarise yourself with key concepts of ITIL v3/v4, especially in relation to incident, problem, and change management, as this knowledge will demonstrate your commitment to best practices in IT service management.
