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- Tasks: Provide top-notch IT support and troubleshoot tech issues for a dynamic banking environment.
- Company: Join a leading financial services firm with a focus on innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Be the go-to tech guru and make a real difference in a fast-paced industry.
- Qualifications: 3-5 years in IT support, strong Windows and Microsoft 365 skills required.
- Other info: Collaborative culture with a focus on continuous learning and career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Domain - Banking/Financial services
Years of experience - 3-5 years (preferred)
Key Responsibilities:
- Provide 1st-3rd-line technical support for all business systems and applications.
- Act as the first point of contact for the IT Helpdesk, ensuring timely resolution of incidents and adherence to SLAs.
- Deploy, configure, and maintain desktops, laptops, printers, and peripherals.
- Install, update, and troubleshoot software, patches, and security updates across Windows environments.
- Manage Active Directory (Users, Groups, OUs, Group Policy, NTFS Permissions, DFS).
- Administer and support our Microsoft 365 Tenant (Users, Groups, Teams, OneDrive, Exchange Online, SharePoint).
- Maintain and support Windows Server environments, including DHCP, DNS, print services, and DFS.
- Assist with network troubleshooting, including VLANs, LAN/WAN, Wi-Fi, switches, routers, and VPN configurations.
- Support audio-visual equipment and meeting room technology.
- Maintain accurate IT asset tracking and management (mobiles, laptops, and PCs).
- Ensure proper documentation of processes, configurations, and troubleshooting steps.
- Participate in IT infrastructure projects and continuous improvement initiatives.
Requirements and Attributes:
- 3-5 years experience in an IT support role, covering 1st-3rd line issues.
- Strong understanding of Windows 10/11 deployment, maintenance and troubleshooting.
- Proficiency in Active Directory, Group Policy deployment, and Windows Server administration.
- Experience supporting Microsoft 365 Hybrid Setups (Exchange Online, Teams, OneDrive, SharePoint).
- Strong troubleshooting skills for network connectivity, TCP/IP, VLANs, and VPNs.
- Basic knowledge of IT security best practices, endpoint protection, and compliance.
- Familiarity with PowerShell scripting and automation tools (preferred).
- Experience supporting audio-visual systems and meeting room technology.
- Ability to prioritize tasks, manage incidents efficiently, and meet deadlines.
- Strong interpersonal and communication skills – this is a client-facing role requiring professionalism and relationship-building.
- Eagerness to learn new technologies and develop expertise in IT infrastructure.
- Ability to work independently and collaboratively.
Junior IT Support Engineer in Slough employer: Vallum Associates
Contact Detail:
Vallum Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Engineer in Slough
✨Tip Number 1
Network, network, network! Reach out to your connections in the banking and financial services sector. Attend industry events or webinars where you can meet potential employers and showcase your skills. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews like a pro! Research common IT support scenarios and be ready to demonstrate your troubleshooting skills. Practise explaining your thought process clearly, as communication is key in this client-facing role.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with Windows Server, Active Directory, or Microsoft 365, make sure to highlight that in conversations. Bring examples of how you’ve tackled challenges in previous roles to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves. Let’s get you that Junior IT Support Engineer role!
We think you need these skills to ace Junior IT Support Engineer in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior IT Support Engineer role. Highlight your experience with Windows environments, Active Directory, and Microsoft 365. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills: In your application, don’t shy away from showcasing your troubleshooting skills. Give examples of how you've resolved technical issues in the past. We love seeing problem-solvers in action!
Be Professional Yet Personable: Since this is a client-facing role, it’s important to strike a balance between professionalism and approachability in your written application. Let your personality shine through while keeping it professional – we’re all about building relationships!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Vallum Associates
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10/11, Active Directory, and Microsoft 365. Be ready to discuss your experience with troubleshooting and supporting these systems, as well as any specific incidents you've resolved in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex IT issues. Think about times when you had to troubleshoot network problems or manage incidents under pressure. This will demonstrate your ability to think on your feet and handle challenges effectively.
✨Communicate Like a Pro
Since this role is client-facing, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so focus on your interpersonal skills and how you build relationships with clients.
✨Be Ready to Discuss Continuous Learning
Express your eagerness to learn new technologies and improve your skills. Mention any recent courses or certifications you've pursued, especially in areas like PowerShell scripting or IT security best practices, to show that you're proactive about your professional development.