At a Glance
- Tasks: Support Service Design activities in a large-scale IT transformation programme.
- Company: Join a dynamic public sector team in London, working hybrid.
- Benefits: Competitive daily rate, flexible work environment, and professional growth opportunities.
- Other info: Opportunity to work in a fast-paced environment with a focus on continuous improvement.
- Why this job: Make a real impact on public services while enhancing your skills in a collaborative setting.
- Qualifications: Experience in Service Design, strong ITIL knowledge, and excellent stakeholder management skills.
Location: Hybrid London, UK (2 days/week)
Duration: 12 Months
Rate: 500 GBP/day Inside IR35
Job Overview
We are looking for an experienced Service Designer to join a large-scale IT and digital transformation programme within the public sector. The successful candidate will work as part of a team of four, reporting directly to the Service Design & Transition Lead and collaborating closely with another Service Designer. This role will focus on supporting Service Design and Introduction (SD&I) activities, ensuring that services are fully designed, documented, and ready for successful transition into live operational environments. The ideal candidate will have strong ITIL knowledge, excellent stakeholder management skills, and experience working across technical, supplier, and operational teams in fast-paced environments. Public sector experience is highly desirable, with policing sector experience considered an advantage.
Key Responsibilities
- Support Service Design activities across large-scale IT and digital transformation programmes.
- Author detailed Service Design Documents (SDDs) outlining service models, service management processes, and transition approaches.
- Progress projects through formal Service Design & Introduction (SD&I) and Service Acceptance governance processes.
- Work closely with BAU service management teams and operational stakeholders to ensure all service acceptance criteria are achieved prior to go-live.
- Collaborate with suppliers, technical delivery teams, and operational stakeholders to ensure smooth service transition into live support.
- Ensure service readiness, operational support requirements, and transition plans are aligned with programme objectives.
- Support governance, risk, and compliance activities related to service design and transition.
- Contribute to continuous improvement initiatives within service management and operational processes.
Required Skills & Experience
- Proven experience supporting Service Design activities within large-scale IT or digital transformation programmes.
- Strong understanding of ITIL Service Management principles, particularly: Service Design, Service Transition, Service Acceptance.
- Experience progressing projects through formal SD&I governance processes.
- Experience creating and maintaining Service Design Documentation (SDD).
- Excellent stakeholder management and communication skills.
- Ability to work collaboratively with suppliers, technical teams, and operational stakeholders.
- Strong organisational skills with the ability to work effectively in fast-paced delivery environments.
- Previous experience within the Public Sector. Policing sector experience would be highly advantageous.
- Experience working within secure or highly regulated environments.
Service Designer- NPPV3 Clearance Required employer: Vallum Associates
Join a dynamic and innovative team at the forefront of IT and digital transformation within the public sector, where your expertise as a Service Designer will be valued and impactful. Our hybrid work model in London promotes a healthy work-life balance, while our commitment to employee growth ensures you have access to continuous learning opportunities and professional development. With a collaborative culture that prioritises teamwork and stakeholder engagement, you'll thrive in an environment that encourages creativity and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer- NPPV3 Clearance Required
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector or IT transformation space. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and service design principles. We recommend practising common interview questions related to service transition and stakeholder management to show you’re the right fit.
✨Tip Number 3
Don’t forget to showcase your experience with documentation! Be ready to discuss how you’ve created Service Design Documents in the past, as this will be key in demonstrating your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Designer- NPPV3 Clearance Required
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Service Design, especially within large-scale IT or digital transformation programmes. We want to see how your skills align with the job description!
Show Off Your ITIL Knowledge:Since strong ITIL knowledge is a must-have, don’t forget to mention any relevant certifications or experiences that showcase your understanding of Service Design, Transition, and Acceptance processes. This will help us see your expertise in action!
Highlight Stakeholder Management Skills:We’re looking for someone who can effectively manage stakeholders, so share examples of how you’ve successfully collaborated with different teams in the past. This will demonstrate your ability to work in fast-paced environments like ours.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Vallum Associates
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially around Service Design and Service Transition. Be ready to discuss how you've applied these principles in past projects, as this will show your understanding of the framework and its importance in service design.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing stakeholders effectively. Think about times when you had to collaborate with different teams or suppliers, and be ready to explain how you navigated any challenges that arose.
✨Familiarise Yourself with the Public Sector
Since this role is within the public sector, it’s crucial to understand its unique challenges and requirements. Research recent trends or changes in public sector IT and be prepared to discuss how they might impact service design and transition.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in a fast-paced environment. Think through potential challenges you might face in service design and how you would address them, particularly in relation to governance and compliance.
