At a Glance
- Tasks: Lead service design and transition for major energy programmes, ensuring smooth operations.
- Company: Dynamic energy sector company with a focus on innovation and collaboration.
- Benefits: Competitive daily rate, hybrid working model, and opportunities for professional growth.
- Other info: Join a fast-paced environment with opportunities to work on large-scale transformation projects.
- Why this job: Make a significant impact in the energy sector while enhancing your service management skills.
- Qualifications: Extensive experience in service design, ITIL principles, and strong stakeholder management.
The predicted salary is between 70000 - 90000 £ per year.
Location: Euston (Hybrid – days per week onsite)
Duration: 12 Months
Rate: 630 GBP/Day Inside IR35
Dedicated Service Design and Transition capability to support the two major programmes, providing a single point of Service Management accountability across both.
Key Responsibilities:- Lead end-to-end Service Design and Transition across multiple strategic programmes.
- Define and document Operating Service Models, including Incident, Change, Problem, and Service Continuity processes.
- Own Service Acceptance Criteria and ensure successful sign-off before go-live.
- Produce and manage Service Transition Plans, including knowledge transfer and BAU handover.
- Drive Service Readiness activities, supplier onboarding, training, and hyper-care planning.
- Represent Service Management within programme governance, design authorities, and stakeholder meetings.
- Ensure ServiceNow is configured and ready to support new services before deployment.
- Create and maintain Service Design Packages, RACI matrices, transition documentation, and risk logs.
- Support go-live planning, readiness assessments, and post-implementation transition into BAU.
- Extensive experience in Service Design and Service Transition within complex enterprise environments.
- Strong knowledge of ITIL Service Management principles and best practices.
- Experience working within SIAM (Service Integration and Management) operating models.
- Proven track record delivering service readiness for large-scale transformation programmes.
- Experience defining Operating Service Models and Service Acceptance Criteria.
- Strong stakeholder management and governance experience.
- Hands-on experience with ServiceNow.
- Excellent documentation, communication, and leadership skills.
- Experience managing multi-supplier environments.
Service Design & Transition Manager-Energy client Experience Required employer: Vallum Associates
Vallum Associates is an excellent employer, offering a dynamic work environment in Necton that prioritises safety and efficiency in major infrastructure projects. With a strong focus on employee growth, we provide opportunities for professional development and training in the electrical sector, fostering a culture of collaboration and innovation. Join us to be part of a team that values your contributions and supports your career advancement in a vital industry.
