At a Glance
- Tasks: Lead IT Service Chain Mapping and enhance operational resilience across the tech landscape.
- Company: Dynamic tech bank focused on innovation and operational excellence.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Join a collaborative team with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by improving IT service mapping and driving automation.
- Qualifications: Experience in IT service management and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
The Service Chain Mapping Product Owner role sits within the Tech Ops Res suite of products to support the embedding and enhancement of Operational Resilience across Technology bank wide.
The Service Chain Mapping Product Owner role will be responsible for driving the following outcomes:
- Oversee IT Service Chain Mapping as the primary method for identifying IT assets underpinning business services, with a focus on Important IT assets.
- Develop and maintain the Service Chain Mapping roadmap, incorporating scope, tooling, standards, processes, and procedures, while aligning with regulatory requirements and user needs.
- Champion ongoing improvements to mapping tools and processes.
- Increase mapping accuracy and reduce errors through automation, building confidence and minimising manual corrections.
- Lead the transition from the legacy SCM tool (Mandala) to ServiceNow workflows, ensuring comprehensive auditability within a strategic system of record.
- Broaden Service Chain Maps to include non-technical assets such as third-party data, personnel, and premises, enhancing visibility of dependencies for key business services.
- Deliver SCMT metrics and management information, including GRAS metric G82 for CTO, to support prioritisation.
Service Chain Mapping Product Owner employer: Vallum Associates
Vallum Associates is an excellent employer, offering a dynamic work environment in Necton that prioritises safety and efficiency in major infrastructure projects. With a strong focus on employee growth, we provide opportunities for professional development and training in the electrical sector, fostering a culture of collaboration and innovation. Join us to be part of a team that values your contributions and supports your career advancement in a vital industry.
