Service Analyst (Contract)

Contract Service Analyst – London Are you an experienced Service Analyst looking to take on an exciting challenge? A leading company within the energy sector is seeking a talented and motivated individual to join their team and help support the operational delivery of services for customers As a Service Analyst , you will be responsible for ensuring that the services provided to customers adhere to established business rules and meet the agreed-upon performance standards. This position is pivotal in customer support, focusing on ongoing service improvements to reduce disruptions and promote increased adoption of self-service options. Key Responsibilities as a Service Analyst: Continuously monitor and assess data and risks, promptly identifying any issues. Develop expertise in data analysis, modelling, and visualisation techniques. Prepare and deliver analysis, reports, recommendations, and insights to panels, committees, and other stakeholders. Oversee the validation and upkeep of critical data. Assist in implementing service changes and improvements. Address and resolve customer service inquiries efficiently. Contribute to the development and enhancement of knowledge management systems and content. Service Analyst Desirables: Experience in customer service. Provide knowledge management content ITIL If you\’re an experienced Service Analyst eager to be part of the next big project, we\’d love to hear from you—apply now!