Title: Lead Salesforce Transformation & Delivery Duration: Fix Term Contract -12 Months Location: WALSALL, West Midlands,UK You'll be responsible for leading our Salesforce implementation programme, working alongside leadership, operational teams, implementation partners, and technical specialists to deliver a platform that genuinely transforms our operations. You will own programme governance, delivery, stakeholder engagement, and business readiness. What You'll Be Doing * Lead the end-to-end Salesforce implementation programme. * Develop and own the project roadmap and delivery plan. * Manage multiple workstreams across technology, operations and business change. * Work closely with Salesforce implementation partners and hold suppliers accountable for delivery. * Build strong relationships with senior operational leaders and executive sponsors. * Chair programme governance meetings and Steering Groups. * Manage programme risks, issues, dependencies and decisions. * Oversee budget management and programme reporting. * Ensure business readiness, communications and user adoption. * Coordinate testing, data migration, cutover planning and go-live activities. * Drive benefits realisation and continuous improvement following implementation What We're Looking For We're looking for someone who has successfully delivered large-scale Salesforce programmes and understands that technology alone doesn't transform organisations—people do. * Significant experience leading enterprise Salesforce implementations. * Experience delivering complex digital transformation programmes. * Strong knowledge of Salesforce delivery methodologies. * Experience working with Salesforce implementation partners and System Integrators. * Excellent stakeholder management skills with the confidence to influence at Executive level. * Strong programme governance and planning capability. * Experience managing multiple workstreams simultaneously. * Excellent commercial awareness and budget management Desirable Experience Experience in 4 or more of the following would be advantageous: * Service Cloud • Experience Cloud • Sales Cloud• Omni-Channel• Contact Centre technology * Utilities sector• Customer Service operations• Billing and Collections• Regulatory environments * Data migration and system integrations• Delivering complex integrations across CRM, billing, telephony, customer portals, reporting and operational systems• Agile and hybrid delivery methodologies
Salesforce Transformation & Delivery Lead employer: Vallum Associates
As an Electronics Test Engineer at our company, you will be part of a dynamic and innovative team dedicated to pushing the boundaries of technology in a collaborative work environment. We offer competitive benefits, a strong focus on employee development, and opportunities for career advancement, all while being located in a vibrant area that fosters creativity and growth. Join us to make a meaningful impact in the field of electronics testing and enjoy a rewarding career with us.
