Key Responsibilities: • Lead end-to-end technical architecture for Salesforce Service Cloud and Agentforce implementation workstreams. • Define target-state architecture covering Service Cloud, Agentforce, integration patterns, security model, data model, environment strategy and operational readiness. • Design scalable Service Cloud capabilities including Case Management, Omni-Channel, Knowledge, Entitlements, Digital Engagement, automation and AI-assisted service journeys. • Provide hands-on architecture guidance for Agentforce agents, topics, actions, prompts, grounding, service workflows, escalation paths and human hand-off patterns. • Define enterprise DevOps strategy across Azure DevOps Boards, Repos, Pipelines, release governance, environment management and deployment automation. • Establish Trunk-Based Development practices, branching policies, pull request governance, automated quality gates and rollback controls. • Design and govern CI/CD pipelines using Salesforce DX, Azure DevOps, Git and relevant Salesforce deployment tooling such as Copado or Gearset. • Review and approve technical designs, integration specifications, code quality standards, test automation approach and release plans. • Drive non-functional design for performance, resilience, security, observability, compliance, maintainability and platform limits. • Mentor technical leads and developers, resolve complex design issues and support production release readiness, cutover and post-deployment assurance. Key Skills: Advanced understanding of Apex, Lightning Web Components, Flows, Platform Events, REST/SOAP APIs, Salesforce data modelling and integration patterns. • Expert-level Salesforce Service Cloud architecture and implementation capability in enterprise environments. • Strong hands-on Agentforce implementation skills including agent configuration, prompt design, actions, topics, grounding, orchestration and service workflow validation. • Strong Azure DevOps expertise covering Boards, Repos, Pipelines, Test Plans, release management and deployment governance. • Deep understanding of CI/CD automation, automated quality gates, release approvals, environment management, versioning and rollback strategy. • Hands-on knowledge of Git, Salesforce DX, Copado, Gearset or equivalent deployment automation frameworks. • Practical understanding of DevSecOps controls, secure configuration, permission models, sharing, compliance and platform-limit management. • Excellent communication, architecture documentation, technical governance, mentoring and problem-solving skills. • Desirable: Salesforce Certified Technical/Application/System Architect, Service Cloud Consultant or AI Specialist certification; Service Cloud Voice, Data Cloud, Einstein/AI or MuleSoft exposure. Experienced Required: • Extensive technology delivery experience with strong hands-on Salesforce implementation background (equivalent to 12+ years overall, 8+ years hands-on Salesforce). • Expert-level Salesforce Service Cloud architecture experience in enterprise environments. • Proven experience defining and implementing Trunk-Based Development practices for enterprise Salesforce delivery. • Strong track record designing and governing CI/CD automation, environment management and rollback strategy. • Experience in retail, eCommerce or high-volume contact centre transformation programmes is desirable.
Salesforce Service Cloud & Agentforce Technical Architect employer: Vallum Associates
As an Electronics Test Engineer at our company, you will be part of a dynamic and innovative team dedicated to pushing the boundaries of technology in a collaborative work environment. We offer competitive benefits, a strong focus on employee development, and opportunities for career advancement, all while being located in a vibrant area that fosters creativity and growth. Join us to make a meaningful impact in the field of electronics testing and enjoy a rewarding career with us.
