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For Companies At a Glance
- Tasks: Support users with M365 tools like Exchange, SharePoint, and Teams while troubleshooting complex issues.
- Company: Join a dynamic tech company focused on innovative solutions in the M365 ecosystem.
- Benefits: Enjoy flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values problem-solving and user satisfaction.
- Qualifications: 5+ years in M365 support, strong troubleshooting skills, and experience with tenant migrations required.
- Other info: Ideal for tech enthusiasts eager to tackle challenges in a fast-paced environment.
The predicted salary is between 42000 - 84000 £ per year.
Key Skills
- Strong technical expertise across the M365 ecosystem: Exchange Online, SharePoint, Teams (mandatory); Power Platform knowledge (preferred).
- Proven ability to troubleshoot complex technical issues and resolve them in high-pressure environments.
- Hands-on experience with an ITSM tool (preferably ServiceNow) for ticket management and workflow processes.
- Good understanding of tenant-to-tenant migration processes and their typical challenges.
- Exceptional analytical skills for identifying root causes and resolving user issues efficiently.
- Strong written and verbal communication skills, particularly for documenting technical processes and resolutions.
- A proactive and user-focused approach to technical support.
Experience
- 5+ years of experience working in M365 environments, with a focus on technical support and migrations.
- Experience in multiple tenant-to-tenant migration projects, with significant involvement in post-migration support.
- Proven track record in resolving migration-related issues such as mail flow, permissions, and application configurations.
- Experience in producing user-facing documentation such as guides and FAQs.
M365 Support Engineer employer: Vallum Associates
Contact Detail:
Vallum Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M365 Support Engineer
✨Tip Number 1
Familiarise yourself with the M365 ecosystem, especially Exchange Online, SharePoint, and Teams. Consider setting up a test environment to practice troubleshooting common issues, as hands-on experience will be invaluable during interviews.
✨Tip Number 2
Brush up on your knowledge of tenant-to-tenant migration processes. Understanding the typical challenges and how to overcome them will not only help you in the role but also impress us during the interview.
✨Tip Number 3
If you have experience with ITSM tools like ServiceNow, be prepared to discuss specific examples of how you've used them for ticket management. Highlighting your workflow process knowledge can set you apart from other candidates.
✨Tip Number 4
Prepare to demonstrate your analytical skills by discussing past experiences where you identified root causes of technical issues. Being able to articulate your problem-solving approach will show us that you're proactive and user-focused.
We think you need these skills to ace M365 Support Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your 5+ years of experience in M365 environments. Detail your involvement in tenant-to-tenant migrations and any specific challenges you overcame, particularly in post-migration support.
Showcase Technical Skills: Clearly outline your technical expertise across the M365 ecosystem, including Exchange Online, SharePoint, and Teams. If you have knowledge of the Power Platform, mention it as a preferred skill.
Demonstrate Problem-Solving Abilities: Provide examples of how you've successfully troubleshot complex technical issues in high-pressure environments. Highlight your analytical skills and your approach to identifying root causes.
Focus on Communication Skills: Since strong written and verbal communication skills are essential, include examples of user-facing documentation you've produced, such as guides or FAQs. This will show your ability to document technical processes effectively.
How to prepare for a job interview at Vallum Associates
✨Showcase Your Technical Expertise
Make sure to highlight your strong technical skills across the M365 ecosystem, especially in Exchange Online, SharePoint, and Teams. Be prepared to discuss specific challenges you've faced and how you resolved them, as this will demonstrate your hands-on experience.
✨Demonstrate Problem-Solving Skills
Prepare examples of complex technical issues you've troubleshot in high-pressure environments. Discuss your analytical approach to identifying root causes and how you efficiently resolved user issues, as this is crucial for the role.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM tools like ServiceNow, be ready to talk about how you've used them for ticket management and workflow processes. If not, do some research on their functionalities to show your willingness to learn.
✨Communicate Clearly and Effectively
Since strong written and verbal communication skills are essential, practice explaining technical processes in a clear and concise manner. Prepare to discuss how you've documented technical resolutions and produced user-facing documentation like guides and FAQs.
