At a Glance
- Tasks: Support Service Design activities in a large-scale IT transformation programme.
- Company: Join a dynamic public sector team in London with a hybrid work model.
- Benefits: Competitive daily rate, flexible working, and opportunities for professional growth.
- Other info: Ideal for those passionate about improving public sector services.
- Why this job: Make a real impact on public services while enhancing your design skills.
- Qualifications: Experience in Service Design and strong ITIL knowledge required.
The predicted salary is between 94250 - 117500 € per year.
Location: Hybrid London, UK (2 days/week)
Duration: 12 Months
Rate: 475 GBP/day Outside IR35
Job Overview
We are looking for an experienced Service Designer to join a large-scale IT and digital transformation programme within the public sector. The successful candidate will work as part of a team of four, reporting directly to the Service Design & Transition Lead and collaborating closely with another Service Designer. This role will focus on supporting Service Design and Introduction (SD&I) activities, ensuring that services are fully designed, documented, and ready for successful transition into live operational environments. The ideal candidate will have strong ITIL knowledge, excellent stakeholder management skills, and experience working across technical, supplier, and operational teams in fast-paced environments. Public sector experience is highly desirable, with policing sector experience considered an advantage.
Key Responsibilities
- Support Service Design activities across large-scale IT and digital transformation programmes.
- Author detailed Service Design Documents (SDDs) outlining service models, service management processes, and transition approaches.
- Progress projects through formal Service Design & Introduction (SD&I) and Service Acceptance governance processes.
- Work closely with BAU service management teams and operational stakeholders to ensure all service acceptance criteria are achieved prior to go-live.
- Collaborate with suppliers, technical delivery teams, and operational stakeholders to ensure smooth service transition into live support.
- Ensure service readiness, operational support requirements, and transition plans are aligned with programme objectives.
- Support governance, risk, and compliance activities related to service design and transition.
- Contribute to continuous improvement initiatives within service management and operational processes.
Required Skills & Experience
- Proven experience supporting Service Design activities within large-scale IT or digital transformation programmes.
- Strong understanding of ITIL Service Management principles, particularly: Service Design, Service Transition, Service Acceptance.
- Experience progressing projects through formal SD&I governance processes.
- Experience creating and maintaining Service Design Documentation (SDD).
- Excellent stakeholder management and communication skills.
- Ability to work collaboratively with suppliers, technical teams, and operational stakeholders.
- Strong organisational skills with the ability to work effectively in fast-paced delivery environments.
Desirable Experience
- Previous experience within the Public Sector.
- Policing sector experience would be highly advantageous.
- Experience working within secure or highly regulated environments.
- ITIL Certification or equivalent Service Management qualification.
Service Designer- NPPV Clearance Required in London employer: Vallum Associates
Join a dynamic team at the forefront of IT and digital transformation within the public sector, where your expertise as a Service Designer will be valued and impactful. With a hybrid working model in London, you will enjoy a collaborative work culture that prioritises employee growth and continuous improvement, alongside competitive daily rates and the opportunity to contribute to meaningful projects that enhance public services. Our commitment to professional development and a supportive environment makes us an excellent employer for those seeking rewarding careers in service design.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer- NPPV Clearance Required in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector or IT transformation space. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and service design principles. We recommend practising common interview questions related to service transition and stakeholder management to show you're the right fit.
✨Tip Number 3
Showcase your experience with real-life examples! When discussing your past projects, highlight how you’ve successfully navigated service design and transition processes. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Designer- NPPV Clearance Required in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience with ITIL principles and any public sector work you've done. We want to see how your skills match what we're looking for!
Showcase Your Experience:When detailing your past roles, focus on specific projects where you supported Service Design activities. Use examples that demonstrate your stakeholder management skills and your ability to work in fast-paced environments. This will help us see your fit for the team.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points for key achievements and avoid jargon unless it's relevant to the role. We appreciate clarity, and it makes it easier for us to see your qualifications at a glance.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vallum Associates
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past projects, especially in Service Design and Transition. This will show that you understand the framework and can effectively contribute to the role.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders in previous roles. Think about specific challenges you faced and how you navigated them. This will demonstrate your ability to communicate and collaborate effectively, which is crucial for this position.
✨Familiarise Yourself with Public Sector Dynamics
If you have experience in the public sector, be ready to discuss it! If not, do some research on the unique challenges and requirements of working in this environment. Understanding the context will help you relate your skills to the job and show your enthusiasm for the sector.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in fast-paced environments. Think through potential service design challenges and how you would approach them. This will help you articulate your thought process and demonstrate your readiness for the role.
