At a Glance
- Tasks: Lead problem management and drive continual service improvements in a dynamic energy sector.
- Company: Join a leading energy client with a focus on innovation and collaboration.
- Benefits: Competitive daily rate, flexible work environment, and opportunities for professional growth.
- Other info: Work in a multi-supplier environment with excellent career advancement potential.
- Why this job: Make a real impact by solving complex problems and enhancing service delivery.
- Qualifications: Experience in problem management and strong analytical skills required.
Duration: 6Months+
Role Overview
We are currently hiring a Problem & Continual Service Improvement (CSI) Manager for a leading energy client.
The role will support the Senior Problem Manager in developing, embedding and maturing Problem Management and Continual Service Improvement capabilities across a complex multi-supplier SIAM environment.
You will be responsible for identifying recurring service issues, conducting and facilitating root cause analysis, driving remediation actions and supporting continual improvements to service resilience and availability.
Key Responsibilities
- Support the Senior Problem Manager in implementing and continuously improving the end-to-end Problem Management process.
- Manage both reactive and proactive Problem Management activities.
- Lead/support Root Cause Analysis (RCA) using structured methodologies such as 5 Whys.
- Support and facilitate Post-Incident Reviews (PIRs) following P1 and P2 major incidents.
- Ensure Major Incident findings are transferred effectively into Problem Management.
- Produce high-quality Major Incident Problem Reports, including technical RCA, business impact and remediation actions.
- Track problem records, corrective actions and remediation through to closure.
- Work closely with internal technology teams, suppliers and third-party service providers to drive resolution and prevent recurrence.
- Support supplier Problem Reviews and ensure outstanding actions are followed up and escalated where required.
- Maintain and improve the Known Error Database (KEDB).
- Support the integration of Problem Management with Incident, Change and Service Transition Management.
- Develop and maintain Problem Management KPIs, SLAs and reporting.
- Support the development of Service Now Problem Management workflows, dashboards and knowledge bases.
- Identify service trends and recurring issues and translate them into measurable Continual Service Improvement (CSI) initiatives.
- Support governance forums and provide clear management information to senior stakeholders.
- Contribute to ITIL capability assessments and overall Problem Management process maturity.
Essential Skills & Experience
- Strong commercial experience in Problem Management / IT Service Management.
- Proven experience conducting Root Cause Analysis (RCA) and implementing corrective actions.
- Strong experience with P1/P2 Major Incidents and Post-Incident Reviews (PIRs).
- Strong understanding of ITIL Problem Management and Continual Service Improvement (CSI).
- Hands-on experience with Service Now Problem Management.
- Experience managing Known Error Databases (KEDB).
- Experience working within a SIAM / multi-supplier environment.
- Strong supplier management and governance experience.
- Experience tracking remediation actions and driving problems through to closure.
- Experience developing Problem Management KPIs, SLAs and dashboards.
- Strong stakeholder management and communication skills, including communicating technical issues to senior/business stakeholders.
- Experience improving and maturing Problem Management processes and governance.
- Priyanka Sharma
- Senior Delivery Consultant
- Email: psharma@vallumassociates. com
Problem & CSI Manager- Energy Client Experience Required in London employer: Vallum Associates
Vallum Associates is an excellent employer, offering a dynamic work environment in Necton that prioritises safety and efficiency in major infrastructure projects. With a strong focus on employee growth, we provide opportunities for professional development and training in the electrical sector, fostering a culture of collaboration and innovation. Join us to be part of a team that values your contributions and supports your career advancement in a vital industry.
StudySmarter Expert Advice🤫
We think this is how you could land Problem & CSI Manager- Energy Client Experience Required in London
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Vallum Associates that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Problem & CSI Manager- Energy Client Experience Required in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Vallum Associates, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Vallum Associates can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Vallum Associates will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Vallum Associates
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Vallum Associates. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Vallum Associates.
