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- Tasks: Provide top-notch IT support and troubleshoot tech issues for a dynamic banking environment.
- Company: Join a leading financial services firm with a focus on innovation and teamwork.
- Benefits: Enjoy competitive pay, health perks, and opportunities for professional growth.
- Why this job: Be the go-to tech guru and make a real difference in a fast-paced industry.
- Qualifications: 3-5 years in IT support with strong skills in Windows and Microsoft 365.
- Other info: Collaborative culture with exciting projects and room for career advancement.
The predicted salary is between 28800 - 48000 £ per year.
Domain - Banking/Financial services
Years of experience - 3-5 years (preferred)
Key Responsibilities:
- Provide 1st-3rd-line technical support for all business systems and applications.
- Act as the first point of contact for the IT Helpdesk, ensuring timely resolution of incidents and adherence to SLAs.
- Deploy, configure, and maintain desktops, laptops, printers, and peripherals.
- Install, update, and troubleshoot software, patches, and security updates across Windows environments.
- Manage Active Directory (Users, Groups, OUs, Group Policy, NTFS Permissions, DFS).
- Administer and support our Microsoft 365 Tenant (Users, Groups, Teams, OneDrive, Exchange Online, SharePoint).
- Maintain and support Windows Server environments, including DHCP, DNS, print services, and DFS.
- Assist with network troubleshooting, including VLANs, LAN/WAN, Wi-Fi, switches, routers, and VPN configurations.
- Support audio-visual equipment and meeting room technology.
- Maintain accurate IT asset tracking and management (mobiles, laptops, and PCs).
- Ensure proper documentation of processes, configurations, and troubleshooting steps.
- Participate in IT infrastructure projects and continuous improvement initiatives.
Requirements and Attributes:
- 3-5 years experience in an IT support role, covering 1st-3rd line issues.
- Strong understanding of Windows 10/11 deployment, maintenance and troubleshooting.
- Proficiency in Active Directory, Group Policy deployment, and Windows Server administration.
- Experience supporting Microsoft 365 Hybrid Setups (Exchange Online, Teams, OneDrive, SharePoint).
- Strong troubleshooting skills for network connectivity, TCP/IP, VLANs, and VPNs.
- Basic knowledge of IT security best practices, endpoint protection, and compliance.
- Familiarity with PowerShell scripting and automation tools (preferred).
- Experience supporting audio-visual systems and meeting room technology.
- Ability to prioritize tasks, manage incidents efficiently, and meet deadlines.
- Strong interpersonal and communication skills – this is a client-facing role requiring professionalism and relationship-building.
- Eagerness to learn new technologies and develop expertise in IT infrastructure.
- Ability to work independently and collaboratively.
Junior IT Support Engineer in London employer: Vallum Associates
Contact Detail:
Vallum Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Engineer in London
✨Tip Number 1
Network, network, network! Reach out to your connections in the banking and financial services sector. Attend industry events or webinars where you can meet potential employers and showcase your skills.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd handle specific issues like troubleshooting Windows environments or managing Active Directory. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples from your experience with 1st-3rd line support to demonstrate how you’ve tackled challenges in the past. This will help us see your potential!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Junior IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with 1st-3rd line issues. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise in Windows environments and Microsoft 365.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your previous roles have prepared you for this position. We love seeing enthusiasm and a bit of personality!
Showcase Your Troubleshooting Skills: In your application, give examples of how you've tackled technical challenges in the past. We’re looking for strong troubleshooting skills, so share specific instances where you resolved issues efficiently and effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Vallum Associates
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 10/11, Active Directory, and Microsoft 365. Be ready to discuss specific scenarios where you've deployed or troubleshot these systems, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've resolved complex IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your troubleshooting process and the impact of your solutions.
✨Communicate Like a Pro
Since this role is client-facing, practice explaining technical concepts in simple terms. Think about how you would explain a complicated issue to someone without a tech background, as strong communication skills are key to success in this position.
✨Be Ready to Learn
Express your eagerness to learn new technologies and improve your skills. Companies love candidates who are proactive about their professional development, so mention any recent courses or certifications you've pursued related to IT support.