At a Glance
- Tasks: Own and optimise customer journeys across products and platforms for a seamless experience.
- Company: Join a leading banking and payments company in London with a hybrid work model.
- Benefits: Competitive contract rate, flexible working, and the chance to shape customer experiences.
- Other info: Collaborate with diverse teams and enhance your career in a dynamic sector.
- Why this job: Be the voice of the customer and drive impactful changes in an Agile environment.
- Qualifications: Experience in banking, customer journey design, and strong communication skills required.
The predicted salary is between 55000 - 65000 £ per year.
Role Overview
The Customer Journey Manager (CJM) is responsible for owning and optimizing end-to-end customer journeys across products and platforms. The role acts as the voice of the customer within Agile delivery teams, ensuring solutions deliver a seamless and customer-centric experience.
Key Interactions
- Product Owners, Engineers, Integrators
- Platform Leads (BPL / TPL)
- Business Stakeholders / SMEs
CJMs provide inputs and outputs used by delivery teams for planning and execution.
Required Skills & Experience
- Strong experience working in Banking and Payment sector
- Strong experience in Customer Journey / Business Analysis / Product roles
- Proven ability to design end-to-end customer journeys
- Experience working in Agile (Scrum / SAFe) environments
- Strong stakeholder management and communication skills
- Ability to translate business needs into technical delivery inputs
- Experience in Banking / Financial Services (preferred)
Customer Journey Manager (BA in London employer: Vallum Associates
Vallum Associates is an excellent employer, offering a dynamic work environment in Necton that prioritises safety and efficiency in major infrastructure projects. With a strong focus on employee growth, we provide opportunities for professional development and training in the electrical sector, fostering a culture of collaboration and innovation. Join us to be part of a team that values your contributions and supports your career advancement in a vital industry.
