The Role: Business Architect Location: London, UK Position Type: Contract Inside IR35 Remote work option Available: Hybrid – 2 Days Onsite Job Description: Your responsibilities: * Business Process & Requirements Management: - Engage with business stakeholders to analyse use cases and requirements - Conduct workshops, interviews, and walkthrough sessions - Document business requirements, process flows (As-Is / To-Be), and maintain traceability * Stakeholder Engagement & Alignment: - Collaborate with Product Owners, SMEs, IT and architecture teams - Facilitate discussions and drive alignment between business and IT priorities * Business Architecture & Process Design: - Define end-to-end business processes and customer journeys - Standardise processes across UK, NI, and ROI operations * Solution Alignment & Validation: - Work with Solution Architects and delivery teams to translate requirements into design - Participate in design reviews and ensure business validation * Governance & Change Management: - Support change control processes and impact assessments - Contribute to governance forums and decision making * Testing & Business Validation: - Ensure business scenarios are covered in SIT/UAT - Support UAT planning, execution, and sign-off * Data & Integration Alignment: - Define business data requirements and validation needs - Support data migration and integration validation Your Profile Essential skills/knowledge/experience: * Strong experience in business requirement gathering, workshops, and stakeholder engagement * Ability to define end-to-end business processes (As‑Is / To‑Be) and customer journeys * Proven capability in business architecture, process modelling, and requirement traceability * Experience working with CRM platforms * Strong stakeholder management and communication skills with business and IT teams * Experience in large transformation programmes and enterprise environments * Ability to align business requirements with solution design and participate in design validation * Exposure to testing (SIT/UAT) and business validation processes * Understanding of data requirements, integration, and migration validation * Knowledge of governance processes, change management, and impact assessment * Experience working in Agile or hybrid delivery models Desirable skills/knowledge/experience: * Deep utilities domain expertise (billing, customer operations, energy sector) beyond basic understanding * Experience working across multi-region operations (UK, NI, ROI) and process standardisation * Exposure to CIS modernisation and complex integration ecosystems (CRM + billing + operational systems) * Experience engaging with senior leadership and driving strategic alignment discussions * Strong change adoption and business transformation consulting experience * Familiarity with regulatory and compliance-driven environments (utilities context) * Ability to drive business capability mapping at enterprise level * Experience handling multi‑vendor / large programme governance setups
