Experience: • 5 - 8 years of hands-on experience as a ServiceNow Developer (L2/L3) in enterprise environments ServiceNow CSA (Certified System Administrator) • ServiceNow CAD (Certified Application Developer) • ITIL Foundation • Experience in JavaScript, AngularJS, HTML, and ITSM best practices. Strong experience in ServiceNow scripting: • Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions • Good understanding of CMDB, CSDM concepts, CI relationships, and data quality controls • Experience with integrations using REST/SOAP APIs, MID Server, and data imports • Ability to troubleshoot performance issues, script errors, ACLs, and customization conflicts • Familiarity with ServiceNow upgrade planning, regression testing, and best-practice configurations Design, develop, and enhance ServiceNow platform customizations as per business requirements • Provide L2/L3 support for ServiceNow incidents, defects, and enhancement requests • Troubleshoot complex issues related to scripting, access controls, inegrations, and data integrity • Support ServiceNow upgrades, patches, and regression testing activities • Ensure adherence to ServiceNow best practices, avoiding unnecessary customizations •
