Job Title: Cyber Security Technical Architect specializing in DR Runbooks(SC Cleared) Location: Gloucester (Hybrid - 4-6 days per Month onsite) Duration: 6Months+ Rate: 650GBP/Day Inside IR35 SC Cleared Candidates Required The Role We are seeking a Desktop Support Engineer to provide onsite IT support services for the HPC Client at the Bridgewater site. The role holder will be responsible for delivering high-quality end-user support, ensuring the stability, availability, and performance of desktop, laptop, mobile, and peripheral devices across the site. The Desktop Support Engineer will work closely with end users, service desk teams, infrastructure teams, and third-party vendors to troubleshoot and resolve hardware, software, network, and Microsoft 365-related issues. The role includes device deployment, break-fix support, asset management, user account support, and ensuring adherence to client IT policies and security standards. The successful candidate will provide responsive onsite technical support, manage incidents and service requests in line with agreed SLAs, support office moves and equipment installations, and contribute to continuous service improvement initiatives. Strong customer service skills, effective stakeholder communication, and the ability to work independently in a fast-paced operational environment are essential. Your responsibilities The Desktop Support Engineer will provide onsite IT support services for the HPC Client at the Bridgewater site, working closely with end users, Service Desk teams, infrastructure teams, and third-party suppliers to ensure a reliable and efficient IT service. The role holder will be responsible for diagnosing and resolving hardware, software, networking, mobile device, and Microsoft 365 issues, while ensuring all incidents and service requests are managed in line with agreed service levels. The Desktop Support Engineer will support device deployments, hardware break-fix activities, asset management, user onboarding and offboarding, workplace technology installations, and office moves. They will maintain accurate records within IT service management tools, elevate issues where required, and contribute to continuous service improvement initiatives. The role operates within the HPC Digital
Cyber Security Technical Architect employer: Vallum Associates
As an Electronics Test Engineer at our company, you will be part of a dynamic and innovative team dedicated to pushing the boundaries of technology in a collaborative work environment. We offer competitive benefits, a strong focus on employee development, and opportunities for career advancement, all while being located in a vibrant area that fosters creativity and growth. Join us to make a meaningful impact in the field of electronics testing and enjoy a rewarding career with us.
