At a Glance
- Tasks: Own and optimise customer journeys to enhance user experience across products.
- Company: Dynamic banking institution focused on customer-centric solutions.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and contribute to innovative projects.
- Why this job: Be the voice of the customer and drive impactful changes in a fast-paced environment.
- Qualifications: Experience in banking and strong analytical skills required.
The predicted salary is between 50000 - 65000 £ per year.
The Customer Journey Manager (CJM) is responsible for owning and optimizing end-to-end customer journeys across products and platforms. The role acts as the voice of the customer within Agile delivery teams, ensuring solutions deliver a seamless and customer‑centric experience.
Key Interactions:
- Product Owners
- Engineers
- Integrators
- Platform Leads (BPL / TPL)
- Business Stakeholders / SMEs
CJMs provide inputs and outputs used by delivery teams for planning and execution.
Required Skills & Experience:
Strong experience working in Banking.
Customer Journey Manager (BA employer: Vallum Associates
Vallum Associates is an excellent employer, offering a dynamic work environment in Necton that prioritises safety and efficiency in major infrastructure projects. With a strong focus on employee growth, we provide opportunities for professional development and training in the electrical sector, fostering a culture of collaboration and innovation. Join us to be part of a team that values your contributions and supports your career advancement in a vital industry.
