Contract Service Analyst

Contract Service Analyst – London

Are you an experienced Service Analyst looking to take on an exciting challenge? A leading company within the energy sector is seeking a talented and motivated individual to join their team and helpsupport the operational delivery of services for customers

As a Service Analyst, you will be responsible for ensuring that the services provided to customers adhere to established business rules and meet the agreed-upon performance standards. This position is pivotal in customer support, focusing on ongoing service improvements to reduce disruptions and promote increased adoption of self-service options.

Key Responsibilities as a Service Analyst:

• Continuously monitor and assess data and risks, promptly identifying any issues.
• Keep colleagues and line managers informed of significant operational challenges and concerns.
• Investigate the root causes of issues and assist in their resolution.
• Develop expertise in data analysis, modelling, and visualisation techniques.
• Prepare and deliver analysis, reports, recommendations, and insights to panels, committees, and other stakeholders.
• Oversee the validation and upkeep of critical data.
• Assist in implementing service changes and improvements.
• Address and resolve customer service inquiries efficiently.
• Contribute to the development and enhancement of knowledge management systems and content.

Service Analyst Desirables:

• Developing knowledge of the GB electricity market
• Experience in customer service.
• Able to present to groups of people
• Provide knowledge management content
• ITIL

If you're an experienced Service Analyst eager to be part of the next big project, we'd love to hear from you—apply now!