Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a vibrant team as a Collections Agent, managing accounts and providing stellar customer support.
- Company: Be part of one of the UK's fastest-growing energy suppliers, known for its excellent service.
- Benefits: Enjoy hybrid working, 25 days annual leave, and a health & wellbeing programme.
- Why this job: This role offers a chance to grow in the energy sector while collaborating with a supportive team.
- Qualifications: Strong communication skills and proficiency in IT systems are essential; energy sector knowledge is a plus.
- Other info: Receive ongoing training and enjoy company social events to enhance your work experience.
The predicted salary is between 30000 - 42000 £ per year.
Do you have Collections, Sales/Account management or Customer Service experience looking to start or develop your career in Collections? One of the fastest growing and highest rated commercial energy suppliers in the UK are looking to recruit an experienced customer orientated Collections Agent, based in their offices in Leeds (Hybrid Working). The role of a Collections Agent presents a great chance to step into the energy sector and be a crucial part of a lively team. You will be involved in different areas of their operations, actively participating in their continuous internal expansion. In this position, handling accounts efficiently will be key, providing top-tier customer support while playing a vital part in the effectiveness of their collections efforts.
The Individual
- Excellent verbal and written communication skills
- Proficient in Outlook, Excel, and other IT systems
- Professional telephone manner and ability to communicate effectively with all stakeholders
- Logical thinker with the ability to resolve queries
- Excellent organisational skills to manage workload, phone calls, and queries
- Team player, eager to share ideas and collaborate with colleagues to improve the business
- Knowledge of the energy sector is useful but not essential
Join the Team
- Mon – Fri - 9am till 5pm
- 25 days annual leave (plus Bank Holidays)
- Long-Term Service Benefit – Receive an additional day of annual leave every 5 years
- Holiday Purchase Scheme – Buy up to 5 additional days of leave per year
- Ongoing training & guidance provided
- A great working environment with a real team spirit
- Company social events
- Health & Wellbeing program with GP consultations, mental health support and discounted gym memberships.
Please apply to have your CV considered for this position.
Collections Agent - Energy Supplier - Hybrid Working employer: Vallum Associates
Contact Detail:
Vallum Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent - Energy Supplier - Hybrid Working
✨Tip Number 1
Familiarise yourself with the energy sector and current trends. Even if you don't have direct experience, showing that you've done your homework can impress potential employers and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role requires a professional telephone manner, consider role-playing scenarios with friends or family to build confidence and improve your ability to handle customer queries effectively.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've managed workloads or resolved issues in previous roles. Being able to articulate these experiences during an interview can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Collections Agent - Energy Supplier - Hybrid Working
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections, sales, or customer service. Use specific examples that demonstrate your communication skills and ability to manage accounts effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the energy sector. Mention how your skills align with the job requirements and express your eagerness to contribute to the team.
Highlight IT Proficiency: Since the role requires proficiency in Outlook, Excel, and other IT systems, be sure to mention any relevant experience you have with these tools. Provide examples of how you've used them in previous roles.
Showcase Team Collaboration: Emphasise your ability to work as part of a team. Include examples of past experiences where you collaborated with colleagues to improve processes or achieve common goals, as this is important for the company culture.
How to prepare for a job interview at Vallum Associates
✨Showcase Your Customer Service Skills
As a Collections Agent, your ability to communicate effectively is crucial. Prepare examples from your past experiences where you successfully resolved customer queries or handled difficult situations. This will demonstrate your customer-oriented approach.
✨Familiarise Yourself with the Energy Sector
While knowledge of the energy sector isn't essential, having a basic understanding can set you apart. Research current trends and challenges in the industry to show your enthusiasm and willingness to learn.
✨Demonstrate Organisational Skills
The role requires managing multiple tasks efficiently. Be ready to discuss how you prioritise your workload and manage time effectively. Consider sharing specific tools or methods you use to stay organised.
✨Emphasise Team Collaboration
This position values teamwork, so be prepared to talk about your experiences working in a team environment. Highlight instances where you contributed ideas or collaborated with colleagues to achieve common goals.
