At a Glance
- Tasks: Lead problem management and drive continual service improvements in a dynamic energy sector.
- Company: Join a leading energy client focused on innovation and service excellence.
- Benefits: Competitive daily rate, flexible work environment, and opportunities for professional growth.
- Other info: Collaborative role with strong focus on stakeholder engagement and supplier management.
- Why this job: Make a real impact by solving complex problems and enhancing service delivery.
- Qualifications: Experience in Problem Management, RCA, and ITIL frameworks required.
The predicted salary is between 45000 - 55000 £ per year.
Duration: 6Months+
Role Overview
We are currently hiring a Problem & Continual Service Improvement (CSI) Manager for a leading energy client.
The role will support the Senior Problem Manager in developing, embedding and maturing Problem Management and Continual Service Improvement capabilities across a complex multi-supplier SIAM environment.
You will be responsible for identifying recurring service issues, conducting and facilitating root cause analysis, driving remediation actions and supporting continual improvements to service resilience and availability.
Key Responsibilities
- Support the Senior Problem Manager in implementing and continuously improving the end-to-end Problem Management process.
- Manage both reactive and proactive Problem Management activities.
- Lead/support Root Cause Analysis (RCA) using structured methodologies such as 5 Whys.
- Support and facilitate Post-Incident Reviews (PIRs) following P1 and P2 major incidents.
- Ensure Major Incident findings are transferred effectively into Problem Management.
- Produce high-quality Major Incident Problem Reports, including technical RCA, business impact and remediation actions.
- Track problem records, corrective actions and remediation through to closure.
- Work closely with internal technology teams, suppliers and third-party service providers to drive resolution and prevent recurrence.
- Support supplier Problem Reviews and ensure outstanding actions are followed up and escalated where required.
- Maintain and improve the Known Error Database (KEDB).
- Support the integration of Problem Management with Incident, Change and Service Transition Management.
- Develop and maintain Problem Management KPIs, SLAs and reporting.
- Support the development of Service Now Problem Management workflows, dashboards and knowledge bases.
- Identify service trends and recurring issues and translate them into measurable Continual Service Improvement (CSI) initiatives.
- Support governance forums and provide clear management information to senior stakeholders.
- Contribute to ITIL capability assessments and overall Problem Management process maturity.
Essential Skills & Experience
- Strong commercial experience in Problem Management / IT Service Management.
- Proven experience conducting Root Cause Analysis (RCA) and implementing corrective actions.
- Strong experience with P1/P2 Major Incidents and Post-Incident Reviews (PIRs).
- Strong understanding of ITIL Problem Management and Continual Service Improvement (CSI).
- Hands-on experience with Service Now Problem Management.
- Experience managing Known Error Databases (KEDB).
- Experience working within a SIAM / multi-supplier environment.
- Strong supplier management and governance experience.
- Experience tracking remediation actions and driving problems through to closure.
- Experience developing Problem Management KPIs, SLAs and dashboards.
- Strong stakeholder management and communication skills, including communicating technical issues to senior/business stakeholders.
- Experience improving and maturing Problem Management processes and governance.
- Priyanka Sharma
- Senior Delivery Consultant
- Email: psharma@vallumassociates. com
Problem & CSI Manager- Energy Client Experience Required in City of London employer: Vallum Associates
Vallum Associates is an excellent employer, offering a dynamic work environment in Necton that prioritises safety and efficiency in major infrastructure projects. With a strong focus on employee growth, we provide opportunities for professional development and training in the electrical sector, fostering a culture of collaboration and innovation. Join us to be part of a team that values your contributions and supports your career advancement in a vital industry.
StudySmarter Expert Advice🤫
We think this is how you could land Problem & CSI Manager- Energy Client Experience Required in City of London
✨Get Plugged into Local Energy Events
Dive into energy and utilities-specific events in your area, like community workshops or regional renewable energy fairs. These gatherings are perfect for meeting industry insiders and gaining insights that can boost your chances when you chat with Vallum Associates.
✨Summer Opportunities Await!
Temporary roles in the energy sector often peak during summer or peak project periods. Keep your eyes open for advertised roles on sites like indeed.co.uk, but also consider reaching out directly to companies like Vallum Associates to ask about upcoming opportunities.
✨Show Your Passion for Sustainability
Craft a brief personal statement about why renewable energy matters to you, and be ready to share it in any interviews or conversations. This can help you stand out as someone who genuinely cares about the sector, a quality that can be golden for temporary roles.
✨Utilise Job Boards Specific to Energy
Check out job boards that focus on the energy sector, like Energy Jobline or RenewableEnergyJobs. These platforms are tailored to our industry, and you'll find temporary roles that may not be listed elsewhere, bringing you one step closer to landing that role at Vallum Associates.
We think you need these skills to ace Problem & CSI Manager- Energy Client Experience Required in City of London
Some tips for your application 🫡
Show Your Energy Sector Know-How:When you're applying for a temporary role in the energy and utilities sector, it’s crucial to showcase any relevant experience or knowledge you have. Highlight specific projects or coursework that demonstrate your understanding of energy systems, sustainability, or utilities management. This way, we can see you’re not just a candidate – you’re someone who knows the territory!
Certifications Matter!:If you've got any certifications related to energy management or renewable energy techniques, be sure to mention them! These are not just nice-to-haves but can really set you apart from other candidates. We’d love to see that commitment to the field reflected in your application. If you’ve got any safety training relevant to utilities, make it known!
Flexibility is Key for Temporary Roles:In your application, emphasise your availability and willingness to adapt to different roles or shifts. Since this is a temporary position, showing that you can hit the ground running and adjust to the needs of the team will make you a more attractive candidate to Vallum Associates.
Tailor Your CV to Shine:Ditch the one-size-fits-all CV approach! Tailor your CV specifically for the temporary role at Vallum Associates by emphasising skills that align with the job requirements. Be concise, but don’t forget to sprinkle in specific examples related to energy and utilities to make your application stand out. Remember, a well-customised CV speaks volumes!
How to prepare for a job interview at Vallum Associates
✨Show Your Passion for Sustainability
In the energy-utilities sector, it's key to highlight your commitment to sustainable practices and innovative solutions. Be ready to share examples of how you've engaged with energy efficiency projects or how you stay updated on industry trends. This shows that you're not just looking for a job, but genuinely care about making an impact.
✨Brush Up on Technical Knowledge
Temporary roles in energy-utilities often require specific technical knowledge related to energy systems, regulations, and emerging technologies. Make sure you’re familiar with tools like energy management software or simulations. You might get asked technical questions on how to optimise energy use or manage resources efficiently.
✨Flexibility is Key
Since this is a temporary position, the interviewer will likely want to know how quickly you can adapt to new environments and teams. Be prepared to discuss previous experiences where you had to learn on the job or take on new responsibilities swiftly. Highlighting your flexibility will show you're a great fit for short-term projects.
✨Demonstrate Your Teamwork Skills
In the energy-utilities sector, collaboration is essential. Come armed with examples that illustrate how well you work within a team — whether it’s during a challenging project or a routine operation. Temporary roles often involve stepping into existing teams, so showcasing your ability to integrate smoothly will set you apart.
