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- Tasks: Lead the Incident Management lifecycle and restore services quickly.
- Company: Join a dynamic team in London focused on service excellence.
- Benefits: Competitive pay, flexible work schedule, and valuable experience.
- Why this job: Make a real impact by managing critical incidents and enhancing service stability.
- Qualifications: Experience in SIAM and strong incident management skills required.
- Other info: Opportunity for professional growth in a fast-paced environment.
The predicted salary is between 60000 - 84000 £ per year.
Location: London - 3 Days/week Onsite
Duration: 4 months Contract Inside IR35 £500/Day Inside IR35
Own the end-to-end Incident Management lifecycle for MHHS services, including logging, categorisation, prioritisation, investigation, escalation, resolution, and formal closure, with the objective of restoring service as quickly as possible.
Initiate, lead, and control Incidents maintaining command and control, coordinating resolver groups, and driving timely decision-making until service restoration.
Assess and continually review business, operational, and market impact to ensure incidents are prioritised correctly and escalated appropriately.
Manage stakeholder and market communications, ensuring timely, accurate, and consistent incident notifications, updates, and resolution confirmations.
Monitor and manage SLA performance, including response and resolution targets, appropriate use of SLA holds, and accurate time recording within incident records.
Ensure incident record quality, including correct classification, clear timelines, decision logs, and auditable update history.
Identify recurring incidents and trends, raising and linking Problem records to support root cause investigation and long-term remediation.
Capture and maintain workarounds, fixes, and lessons learned within incident records and knowledge articles to reduce repeat incidents.
Provide continuous operational oversight to protect service stability and market confidence during live MHHS operations.
Incident Manager- SIAM experience Required in City of London employer: Vallum Associates
Contact Detail:
Vallum Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager- SIAM experience Required in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with SIAM. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common incident management scenarios. Think about how you would handle specific incidents and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your expertise! Create a portfolio or a presentation that highlights your past experiences with incident management and SIAM. This can really set you apart from other candidates during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Incident Manager- SIAM experience Required in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Incident Manager role. Highlight your SIAM experience and any relevant skills that match the job description. We want to see how you can own the end-to-end Incident Management lifecycle!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with incident management, stakeholder communication, and how you handle escalations. We love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements in previous roles. Did you improve SLA performance or reduce incident resolution times? We want to know how you made a difference!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Let’s get you on board!
How to prepare for a job interview at Vallum Associates
✨Know Your Incident Management Lifecycle
Make sure you’re well-versed in the end-to-end Incident Management lifecycle. Be ready to discuss how you’ve logged, categorised, prioritised, and resolved incidents in past roles. Use specific examples to demonstrate your experience with SIAM and how it relates to the job.
✨Showcase Your Command and Control Skills
Prepare to talk about situations where you had to lead and control incidents. Highlight your ability to coordinate resolver groups and drive decision-making under pressure. Think of a time when you successfully restored service quickly and what strategies you used.
✨Communicate Like a Pro
Since managing stakeholder communications is key, practice how you would convey incident updates and resolutions. Be clear about how you ensure timely and accurate notifications. You might even want to prepare a mock update to showcase your communication style.
✨Demonstrate Your Analytical Skills
Be ready to discuss how you assess business and operational impacts when prioritising incidents. Share examples of how you’ve identified recurring incidents and linked them to Problem records for root cause analysis. This shows your proactive approach to incident management.
