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- Tasks: Support global operations with AI solution testing and rollout, plus reporting to SteerCo.
- Company: Join a leading global insurance provider making waves in digital innovation.
- Benefits: Enjoy remote work flexibility with potential travel to Paris or Brussels every fortnight.
- Why this job: Be part of a dynamic team transforming customer service with cutting-edge AI tools.
- Qualifications: Experience in banking or insurance, basic BA skills, and familiarity with AI tools required.
- Other info: French speaking is a plus, but not essential; contract role for one year.
The predicted salary is between 36000 - 60000 £ per year.
Role : BA with insurance or banking experience Location: Remote UK (Travel to Paris/Brussels a possibility every fortnight for 2 days at a time) Type: Contract Note: Exposure of AI Tools is required. We have a role at a global Insurance provider, for which we need a Consultant level resource to play a support role in an established team – likely for the duration of the next year, . Travel to Paris/Brussels a possibility every fortnight for 2 days at a time. French speaking would be good, but not essential. Could also be Paris or Brussels based. Scope of role: (1) support global / local operations with testing and the roll-out of AI solution (2) support execution of the tasks in the plan (BA type work) and build reporting / status upto SteerCo level (3) support transitioning to the new operating model with the new Digital AI product innovation (Chat Bots – Customer facing solutions). Skills: appreciation of AI tools, the set up required and deployment to customer service functions Planning both waterfall and in sprints/agile basic BA skills – process, comfortable with manipulation of basic data in XLS. stakeholder engagement /communication decent level powerpoint for status updates etc. has worked in a project that has deployed change to processes and the way people work (ideally customer service agents who now use AI to help them solve customer queries)
Business Analyst employer: Vallum Associates
Contact Detail:
Vallum Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Familiarize yourself with AI tools and their applications in customer service. Understanding how these technologies can enhance operations will give you an edge during discussions with the team.
✨Tip Number 2
Brush up on your project management skills, especially in both waterfall and agile methodologies. Being able to demonstrate your experience in managing projects effectively will be crucial for this role.
✨Tip Number 3
Prepare to discuss your experience with stakeholder engagement and communication. Highlight specific instances where you've successfully collaborated with teams or clients to implement changes.
✨Tip Number 4
If you have any experience working in the insurance or banking sectors, make sure to emphasize that. Tailoring your conversation to reflect your understanding of industry-specific challenges will resonate well with the hiring team.
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in the insurance or banking sector. Detail any specific projects where you supported operations, especially those involving AI tools or customer service enhancements.
Showcase Your Skills: Clearly outline your basic BA skills, including your familiarity with both waterfall and agile methodologies. Mention any experience you have with data manipulation in Excel and stakeholder engagement.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the role. Mention your ability to support the rollout of AI solutions and any relevant project experiences that align with the job description.
Prepare for Potential Interviews: Be ready to discuss your previous roles and how they relate to the responsibilities outlined in the job description. Prepare examples of how you've successfully implemented changes in processes or worked with AI tools in customer service settings.
How to prepare for a job interview at Vallum Associates
✨Showcase Your AI Knowledge
Make sure to highlight your experience with AI tools during the interview. Discuss any specific projects where you've supported the deployment of AI solutions, especially in customer service contexts.
✨Demonstrate Your BA Skills
Prepare to discuss your basic BA skills, particularly in process mapping and data manipulation. Be ready to provide examples of how you've successfully executed tasks in both waterfall and agile environments.
✨Engage with Stakeholders
Emphasize your experience in stakeholder engagement and communication. Share instances where you've effectively communicated project updates or changes to processes, especially to customer service teams.
✨Be Ready for Travel Discussions
Since travel to Paris or Brussels is a possibility, be prepared to discuss your flexibility regarding travel. If you have experience working in international settings, mention that as well.
