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- Tasks: Resolve escalations and conduct root cause analysis for Microsoft 365 incidents.
- Company: Leading consultancy firm based in Birmingham with a focus on innovation.
- Benefits: Competitive salary, professional development, and collaborative work environment.
- Why this job: Tackle complex incidents and collaborate with experts in the field.
- Qualifications: 5+ years in enterprise-scale support, especially with Microsoft Copilot and SharePoint.
- Other info: Opportunity to work in a dynamic and regulated environment.
The predicted salary is between 43200 - 72000 £ per year.
A leading consultancy firm based in Birmingham is seeking a Microsoft 365 support expert to resolve escalations and conduct root cause analysis. The ideal candidate will have over 5 years of experience in enterprise-scale support, particularly with Microsoft Copilot, SharePoint, and Conditional Access. Strong knowledge of monitoring tools and experience in regulated environments are essential. This role offers the opportunity to work on complex incidents while collaborating with fellow application owners.
Senior M365 Incident & Copilot Specialist in Birmingham employer: Vallum Associates
Contact Detail:
Vallum Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior M365 Incident & Copilot Specialist in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft 365. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with Microsoft Copilot and SharePoint. This will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on articulating your experience with incident resolution and root cause analysis.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Senior M365 Incident & Copilot Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, especially Copilot and SharePoint. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior M365 Incident & Copilot Specialist role. We love seeing your personality come through, so let us know what excites you about this opportunity.
Showcase Your Problem-Solving Skills: Since this role involves resolving escalations and conducting root cause analysis, make sure to include examples of how you've tackled complex incidents in the past. We’re keen to see your analytical thinking in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Vallum Associates
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially Copilot, SharePoint, and Conditional Access. Be ready to discuss specific incidents you've handled and how you approached root cause analysis. This will show that you’re not just familiar with the tools but can also apply them effectively in real-world scenarios.
✨Showcase Your Experience
With over 5 years of experience required, be prepared to share detailed examples from your past roles. Highlight your experience in enterprise-scale support and any complex incidents you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Familiarise Yourself with Monitoring Tools
Since strong knowledge of monitoring tools is essential, take some time to review the tools you’ve used in previous roles. Be ready to discuss how you’ve leveraged these tools to identify issues and improve system performance. This will demonstrate your proactive approach to incident management.
✨Collaborative Mindset
This role involves working closely with application owners, so it’s important to convey your ability to collaborate effectively. Think of examples where you’ve worked as part of a team to resolve issues or improve processes. Emphasising your teamwork skills will show that you’re a good fit for their collaborative environment.
