At a Glance
- Tasks: Lead a dynamic Voice AI team, driving innovation and best practices in voice technology.
- Company: Join a forward-thinking tech company focused on cutting-edge voice solutions.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous learning and career advancement.
- Why this job: Make a real impact in the Voice AI space while working with the latest technologies.
- Qualifications: Experience in delivering scalable Voice AI solutions and strong technical skills required.
The predicted salary is between 80000 - 100000 € per year.
Your Responsibilities:
- Lead the Voice AI engineering team as a hands-on technical lead.
- Set direction, review designs and code, pair with engineers, and write production code yourself.
- Drive accurate sizing and estimation by establishing the engineering building blocks, reference implementations and reusable components that let the team break new features down into well-understood units of work.
- Raise the engineering bar across the team by introducing and enforcing best practices for prompt engineering, evaluations, regression testing, latency budgeting, observability, CI/CD and release management for LLM-driven systems through code review, pairing, internal guilds, brown-bags and written playbooks.
- Build the evaluation and test harness that every voice agent is measured against, including automated scenario coverage, regression suites, latency and load testing, and live call replay to objectively assess each release.
- Integrate voice agents cleanly with our contact-centre platform, CRM, billing, knowledge and identity systems, and design the handoff patterns that allow escalation to a human agent with full context.
- Partner with Data Security, InfoSec and our governance forums to streamline the engineering path to production, resolving incident runbooks, ownership models and PEN test blockers, and shorten our cycle time for future releases.
- Confirm and communicate the capability ceiling of our current stack, identify where different tooling is needed, and feed this back into the roadmap to scope future packages based on engineering reality.
Essential Skills:
- Proven track record of delivering Voice AI / IVA / voice bot solutions into production at meaningful scale, not PoCs or demos, but real services handling real customer calls.
- Strong hands-on technical background, comfortable reviewing architectures, reading code, challenging latency budgets and prototyping when needed.
- Direct experience with LLM-based voice platforms such as Amazon Nova Sonic, ElevenLabs, OpenAI Realtime, Google Gemini Live or equivalents, and a clear view on the trade-offs between them.
- Experience integrating conversational AI with contact-centre infrastructure including IVR, CTI, telephony, CRM, billing and knowledge systems, and delivering clean, context-aware handoffs to human agents.
- Demonstrable ability to estimate, scope and size features accurately in an Agile delivery environment, and to explain and defend those estimates to stakeholders.
- Experience coaching and upskilling multidisciplinary teams including engineers, designers, BAs and QA through pairing, mentoring, code review and written guidance, without formal line-management authority.
- Comfort working in regulated / high-compliance environments, including GDPR, PII handling, PEN testing and security governance.
Voice AI Technical Lead employer: Vallum Associates Limited
As a Voice AI Technical Lead, you will thrive in an innovative and collaborative environment that prioritises employee growth and development. Our company fosters a culture of continuous learning, offering opportunities for mentorship and hands-on experience with cutting-edge technologies in a dynamic location. With a commitment to best practices and a focus on delivering impactful solutions, we empower our team to push the boundaries of Voice AI while ensuring a supportive work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Voice AI Technical Lead
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the Voice AI space. Attend meetups, webinars, or even just grab a coffee with someone who’s already in the industry. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your past projects, especially those involving Voice AI solutions. This is your chance to demonstrate your hands-on experience and technical prowess, so make it shine!
✨Tip Number 3
Prepare for interviews by brushing up on common questions related to Voice AI and LLM platforms. Practice explaining your thought process when tackling engineering challenges, as this will show your problem-solving skills and technical depth.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who can lead and innovate in the Voice AI space. Your next big opportunity could be just a click away!
We think you need these skills to ace Voice AI Technical Lead
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your hands-on experience with Voice AI solutions. We want to see real examples of how you've delivered services that handle actual customer calls, not just demos or PoCs.
Be Specific About Your Skills:Don’t just list your skills; explain how they relate to the role. If you’ve worked with LLM-based voice platforms like OpenAI or Google Gemini, tell us about it! We love seeing how your background aligns with what we’re looking for.
Keep It Clear and Concise:We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points if needed, and avoid jargon unless it’s relevant to the role. We want to understand your journey without getting lost in the details.
Apply Through Our Website:Finally, don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Vallum Associates Limited
✨Know Your Voice AI Stuff
Make sure you brush up on your knowledge of Voice AI technologies, especially the platforms mentioned in the job description like Amazon Nova Sonic and OpenAI Realtime. Be ready to discuss your hands-on experience with these tools and how you've delivered real services, not just demos.
✨Show Off Your Technical Skills
Prepare to dive deep into technical discussions. You might be asked to review architectures or read code during the interview. Practise explaining your thought process clearly and confidently, as this will showcase your strong technical background and ability to challenge latency budgets.
✨Demonstrate Your Leadership Style
Since this role involves leading a team, think about how you can convey your coaching and mentoring experience. Share specific examples of how you've upskilled teams through pairing and code reviews, even without formal authority. This will highlight your ability to raise the engineering bar.
✨Be Agile and Estimation Savvy
Familiarise yourself with Agile methodologies and be prepared to discuss how you've accurately estimated and scoped features in past projects. Think of examples where you've defended your estimates to stakeholders, as this will show your understanding of the Agile delivery environment.
