At a Glance
- Tasks: Design and implement innovative contact centre solutions using AWS technologies.
- Company: Join a forward-thinking tech company focused on cloud solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and career advancement.
- Why this job: Be at the forefront of cloud technology and make a real difference in customer experiences.
- Qualifications: Experience with AWS services and strong programming skills in Node.js, Python, or JavaScript.
The predicted salary is between 60000 - 80000 £ per year.
Your responsibilities:
- Design, develop, and implement Amazon Connect based omni-channel contact center solutions
- Build and manage contact flows, IVR, routing strategies, queues, and agent experiences (CCP/UI)
- Develop backend integrations using AWS Lambda, API Gateway, DynamoDB, S3, Kinesis, & REST APIs
- Implement AI/ML-driven automation using Amazon Lex, Contact Lens, Transcribe, Kendra services
- Support CI/CD pipelines, Infrastructure as Code (Terraform / CloudFormation), and DevOps practices
- Monitor, troubleshoot, and optimize production environments, ensuring alignment with enterprise standards and cloud best practices
- Participate in architecture and design discussions, document solution designs, configurations, and operational procedures
- Engage directly with customers to understand business needs, present technical solutions, and provide consulting support
Essential skills/knowledge/experience:
- Strong hands-on experience with Amazon Connect (flows, routing, integrations)
- Proven experience with AWS services: Lambda, API Gateway, DynamoDB, CloudWatch, S3
- Proficiency in Node.js / Python / JavaScript and REST API development
- Solid understanding of contact center technologies: IVR, ACD, CTI, call recording, NLP
- Experience delivering production-scale cloud contact center solutions
- Knowledge of IAM, security, compliance, and cloud governance
Desirable skills/knowledge/experience:
- Client-facing, confident communicator
- Proactive, self-driven, and solution-oriented
- Strong team player, leadership mindset
- Experience working in Agile / cross-functional teams
- Stakeholder management, committed to delivery excellence and quality standards
Mid to Senior Level: 46+ years overall, with 3-5 years on Amazon Connect
AWS Certification (Solutions Architect or Developer)
Experience with Amazon Lex, Contact Lens, AI/ML integrations
Exposure to real-time analytics and reporting (QuickSight, Kinesis)
Experience with React and modern web technologies
AWS Engineer with DevOps in Swindon employer: Vallum Associates Limited
As an AWS Engineer with DevOps at our company, you will thrive in a dynamic and innovative work culture that prioritises collaboration and continuous learning. We offer competitive benefits, including professional development opportunities and a supportive environment that encourages growth and creativity, all while working on cutting-edge technology solutions in a vibrant location. Join us to make a meaningful impact in the cloud contact centre space and advance your career in a forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land AWS Engineer with DevOps in Swindon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Vallum Associates Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Vallum Associates Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Vallum Associates Limited!
✨Direct Apply to Vallum Associates Limited
Let's not forget to apply directly through the Vallum Associates Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace AWS Engineer with DevOps in Swindon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Vallum Associates Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Vallum Associates Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Vallum Associates Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
