At a Glance
- Tasks: Design and implement innovative Amazon Connect contact centre solutions.
- Company: Join a leading tech giant known for its cutting-edge cloud services.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborate with a diverse team and engage directly with customers.
- Why this job: Be at the forefront of AI/ML technology in a dynamic environment.
- Qualifications: Experience with Amazon Connect and AWS services is essential.
The predicted salary is between 60000 - 80000 £ per year.
Your responsibilities:
- Design, develop, and implement Amazon Connect based omni-channel contact center solutions
- Build and manage contact flows, IVR, routing strategies, queues, and agent experiences (CCP/UI)
- Develop backend integrations using AWS Lambda, API Gateway, DynamoDB, S3, Kinesis, & REST APIs
- Implement AI/ML-driven automation using Amazon Lex, Contact Lens, Transcribe, Kendra services
- Support CI/CD pipelines, Infrastructure as Code (Terraform / CloudFormation), and DevOps practices
- Monitor, troubleshoot, and optimize production environments, ensuring alignment with enterprise standards and cloud best practices
- Participate in architecture and design discussions, document solution designs, configurations, and operational procedures
- Engage directly with customers to understand business needs, present technical solutions, and provide consulting support
Essential skills/knowledge/experience:
- Strong hands-on experience with Amazon Connect (flows, routing, integrations)
- Proven experience with AWS services: Lambda, API Gateway, DynamoDB, CloudWatch, S3
- Proficiency in Node.js / Python / JavaScript and REST API development
- Solid understanding of contact center technologies: IVR, ACD, CTI, call recording, NLP
- Experience delivering production-scale cloud contact center solutions
- Knowledge of IAM, security, compliance, and cloud governance
Desirable skills/knowledge/experience:
- Client-facing, confident communicator
- Proactive, self-driven, and solution-oriented
- Strong team player, leadership mindset
- Experience working in Agile / cross-functional teams
- Stakeholder management, committed to delivery excellence and quality standards
Mid to Senior Level: 4-6 years overall, with 3-5 years on Amazon Connect
AWS Certification (Solutions Architect or Developer)
Experience with Amazon Lex, Contact Lens, AI/ML integrations
Exposure to real-time analytics and reporting (QuickSight, Kinesis)
Experience with React and modern web technologies
Amazon Connect Engineer in Swindon employer: Vallum Associates Limited
As an Amazon Connect Engineer, you will thrive in a dynamic and innovative environment that champions employee growth and collaboration. Our company fosters a culture of continuous learning, offering extensive training opportunities and the chance to work with cutting-edge technologies in a supportive team setting. Located in a vibrant tech hub, we provide a flexible work-life balance and a commitment to excellence, making us an exceptional employer for those seeking meaningful and rewarding careers.
