At a Glance
- Tasks: Lead a dynamic Voice AI team, driving innovation and hands-on development.
- Company: Join a forward-thinking tech company focused on voice AI solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous learning and improvement.
- Why this job: Make a real impact in the exciting field of Voice AI technology.
- Qualifications: Experience in delivering scalable Voice AI solutions and strong technical skills.
Your Responsibilities:
- Lead the Voice AI engineering team as a hands-on technical lead.
- Setting direction, reviewing designs and code, pairing with engineers, and writing production code yourself.
- Drive accurate sizing and estimation by establishing the engineering building blocks, reference implementations and reusable components that let the team break new features down into well-understood units of work.
- Raise the engineering bar across the team by introducing and enforcing best practices for prompt engineering, evals, regression testing, latency budgeting, observability, CI/CD and release management for LLM-driven systems through code review, pairing, internal guilds, brown-bags and written playbooks.
- Build the evaluation and test harness that every voice agent is measured against: automated scenario coverage, regression suites, latency and load testing, live call replay so we know objectively whether each release is better than the last.
- Integrate voice agents cleanly with our contact-centre platform, CRM, billing, knowledge and identity systems, and design the handoff patterns that let us escalate to a human agent with full context.
- Partner with Data Security, InfoSec and our governance forums to streamline the engineering path to production, resolving incident runbooks, ownership models and PEN test blockers, and shorten our cycle time for every future release.
- Confirm and communicate the capability ceiling of our current stack, identify where different tooling is needed, and feed this back into the roadmap so we scope future packages based on engineering reality.
Essential Skills:
- Proven track record of delivering Voice AI / IVA / voice bot solutions into production at meaningful scale, not PoCs or demos, but real services handling real customer calls.
- Strong hands-on technical background, comfortable reviewing architectures, reading code, challenging latency budgets and prototyping when needed.
- Direct experience with LLM-based voice platforms such as Amazon Nova Sonic, ElevenLabs, OpenAI Realtime, Google Gemini Live or equivalents, and a clear view on the trade-offs between them.
- Experience integrating conversational AI with contact-centre infrastructure IVR, CTI, telephony, CRM, billing and knowledge systems and delivering clean, context-aware handoffs to human agents.
- Demonstrable ability to estimate, scope and size features accurately in an Agile delivery environment, and to explain and defend those estimates to stakeholders.
- Experience coaching and upskilling multidisciplinary teams (engineers, designers, BAs and QA) through pairing, mentoring, code review and written guidance, without formal line-management authority.
- Comfort working in regulated / high-compliance environments, including GDPR, PII handling, PEN testing and security governance.
Voice AI Technical Lead in Maidenhead employer: Vallum Associates Limited
As a leading innovator in Voice AI technology, we pride ourselves on fostering a collaborative and dynamic work environment where creativity and technical excellence thrive. Our commitment to employee growth is evident through continuous learning opportunities, mentorship programmes, and a culture that encourages knowledge sharing and best practices. Located in a vibrant tech hub, we offer competitive benefits and the chance to work on impactful projects that shape the future of customer interactions.
StudySmarter Expert Advice🤫
We think this is how you could land Voice AI Technical Lead in Maidenhead
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the Voice AI space. Attend meetups, webinars, or even just chat with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your past projects, especially those involving Voice AI solutions. This is your chance to demonstrate your hands-on experience and technical prowess, so make it shine!
✨Tip Number 3
Prepare for interviews by brushing up on common questions related to Voice AI and LLM platforms. Practice explaining your thought process when tackling engineering challenges, as this will show your problem-solving skills and technical depth.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace Voice AI Technical Lead in Maidenhead
Some tips for your application 🫡
Show Your Passion for Voice AI:When writing your application, let your enthusiasm for Voice AI shine through! Share specific examples of projects you've worked on and how they relate to the role. We want to see your genuine interest in the field and how you can contribute to our team.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this position. Highlight your experience with LLM-based voice platforms and any relevant projects. We love seeing how your skills align with what we're looking for, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Vallum Associates Limited
✨Know Your Tech Inside Out
Make sure you’re well-versed in the specific Voice AI technologies mentioned in the job description. Brush up on your experience with LLM-based platforms like Amazon Nova Sonic or OpenAI Realtime, and be ready to discuss the trade-offs between them. This will show that you’re not just familiar with the tech but can also critically evaluate it.
✨Demonstrate Your Leadership Skills
As a technical lead, you’ll need to showcase your ability to guide a team. Prepare examples of how you've led engineering teams in the past, particularly in Agile environments. Think about times when you’ve introduced best practices or mentored others, as this will highlight your capability to raise the engineering bar.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Be ready to discuss how you would handle latency budgeting or integrate voice agents with contact-centre systems. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Show Your Compliance Knowledge
Given the regulated environment, brush up on your knowledge of GDPR, PII handling, and security governance. Be prepared to discuss how you’ve navigated compliance challenges in previous roles. This will demonstrate that you understand the importance of security in Voice AI solutions.
