At a Glance
- Tasks: Design and implement innovative Amazon Connect contact centre solutions.
- Company: Join a leading tech company focused on customer experience.
- Benefits: Attractive salary, flexible hours, and opportunities for skill development.
- Other info: Fast-paced environment with great potential for career advancement.
- Why this job: Be at the forefront of technology and enhance customer interactions.
- Qualifications: Experience with Amazon Connect and AWS services is a plus.
The predicted salary is between 50000 - 70000 £ per year.
Your responsibilities:
- Design, develop, and implement Amazon Connect based omni-channel contact center solutions
- Build and manage contact flows, IVR, routing strategies, queues, and agent experiences (CCP/UI)
- Develop backend integrations using AWS Lambda, API Gateway, DynamoDB, S3, Kinesis
Amazon Connect Engineer employer: Vallum Associates Limited
As an Amazon Connect Engineer, you will thrive in a dynamic and innovative environment that champions creativity and collaboration. Our company offers competitive benefits, a supportive work culture that prioritises employee well-being, and ample opportunities for professional growth and development. Located in a vibrant area, we provide unique advantages such as flexible working arrangements and access to cutting-edge technology, making us an excellent employer for those seeking meaningful and rewarding careers.
We think you need these skills to ace Amazon Connect Engineer
Amazon Connect
Omni-channel Contact Centre Solutions
Contact Flows
IVR Development
Routing Strategies
Queue Management
Agent Experience Design
