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- Tasks: Help customers with repair enquiries and manage jobs efficiently.
- Company: Join Llanw Repairs Hub, a diverse and inclusive workplace.
- Benefits: 40 hours a week with opportunities for growth and development.
- Why this job: Make a real difference by delivering excellent customer service.
- Qualifications: Strong communication skills and ability to prioritise tasks.
The predicted salary is between 24000 - 28000 £ per year.
40 hours a week. We are currently recruiting for a Customer Service Partner in the Repairs team. Do you thrive on helping others and staying organised? We’re looking for a proactive Customer Service partner to manage repair enquiries, prioritise and schedule jobs with speed and accuracy.
As part of Llanw Repairs Hub, you will provide front line service for customers contacting Valleys to Coast and Llanw with questions, queries or issues. The role is predominantly telephone based but we offer services across all channels such as face to face, email, web chat and via social media platforms. The queries will be wide and varied in relation to repairs and maintenance.
You will provide answers and resolve challenges first time delivering great customer service to our current and future customers. As part of the role you will be required to respond to customers through their preferred channels of communication, listen to, question and act to identify the customers’ needs and resolve them the first time and work with colleagues and the team to achieve customer focused solutions.
We are looking for someone who can prioritise and manage their workload so that they deliver your best each day and help colleagues deliver theirs, maintain and improve information so that we have a rich picture of our customers across the systems we use and ensure that all work is completed to deliver excellence, efficiency, integrity, compliance and quality.
As an equal opportunities employer, Llanw is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Llanw.
Customer Service Partner - Repairs employer: Valleys to Coast Housing
Contact Detail:
Valleys to Coast Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Partner - Repairs
✨Tip Number 1
Get to know the company! Research Valleys to Coast and Llanw, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is predominantly telephone-based, make sure you can articulate your thoughts clearly and confidently. Try mock interviews with friends or family to get comfortable with answering questions on the spot.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate how you can deliver great customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Partner - Repairs
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in handling enquiries and resolving issues. We want to see how you’ve made a difference for customers in the past!
Be Organised and Proactive: Since the role involves managing repair enquiries, demonstrate your organisational skills. Share examples of how you prioritise tasks and manage your workload effectively to deliver great service.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing applicants who take the time to connect their background with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Valleys to Coast Housing
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Partner in the Repairs team. Familiarise yourself with common repair queries and how to handle them. This will show that you're proactive and ready to tackle customer issues head-on.
✨Practice Active Listening
During the interview, demonstrate your listening skills. When asked questions, take a moment to think before responding. This shows that you value the interviewer’s input and are capable of understanding customer needs, which is crucial for the role.
✨Showcase Your Organisational Skills
Be prepared to discuss how you prioritise tasks and manage your workload. Share specific examples from your past experiences where you successfully handled multiple enquiries or resolved issues efficiently. This will highlight your ability to deliver great customer service under pressure.
✨Emphasise Teamwork
Since the role involves working with colleagues to achieve customer-focused solutions, be ready to talk about your experience in team settings. Share stories that illustrate your collaborative spirit and how you’ve contributed to a positive team environment.