At a Glance
- Tasks: Be the friendly face of our GP practice, helping patients with appointments and queries.
- Company: A warm and compassionate GP practice in Leamington Spa.
- Benefits: Full training provided, supportive team environment, and a chance to make a difference.
- Other info: Opportunity for personal growth in a dynamic healthcare setting.
- Why this job: Join a caring team and help improve patient experiences every day.
- Qualifications: Customer service experience is essential; healthcare experience is a plus but not required.
The predicted salary is between 24000 - 36000 £ per year.
We are a busy GP Practice in Leamington Spa, looking for a kind and caring person to join our team. The care navigator role is one of guidance and assistance to our patient base.
Main duties of the job:
- First point of contact when patients call into the practice, booking appointments, processing prescription requests, helping patients with their enquiries and needs.
About us:
A well established GP practice, working out of brand new premises on Valley Road in Leamington Spa. We are a wonderful, warm, efficient and compassionate team of people.
Job responsibilities:
- Booking appointments with a variety of clinicians and Allied Health Professionals.
- Processing registrations.
- Processing medication requests.
- Creating test request forms under instruction from clinicians while following Practice protocols.
- Chaperone for clinicians when the HealthCare Assistant is not available.
- Providing front-of-house reception services to patients, checking in patients and answering/resolving queries as needed both in-person and over the phone.
- Updating patient records as required.
Person Specification:
Experience:
- Experience of working in a customer facing role is essential.
- GP practice experience is preferred, it is not essential as full training will be given.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator/Receptionist in Royal Leamington Spa employer: Valley Road Medical Practice
Join our compassionate and dedicated team at a well-established GP practice in Leamington Spa, where you will play a vital role in supporting our patients' needs. We offer a warm and efficient work environment, comprehensive training for your professional growth, and the opportunity to make a meaningful impact in the community. With our brand new premises and a focus on employee well-being, we are committed to fostering a culture of care and collaboration.
Contact Details:
Valley Road Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator/Receptionist in Royal Leamington Spa
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Valley Road Medical Practice for the Care Navigator/Receptionist role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Care Navigator/Receptionist in Royal Leamington Spa
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Valley Road Medical Practice, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Valley Road Medical Practice, and how you can make a difference!
How to prepare for a job interview at Valley Road Medical Practice
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Valley Road Medical Practice.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Valley Road Medical Practice appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Valley Road Medical Practice supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
