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- Tasks: Be the friendly face of our GP practice, helping patients with appointments and queries.
- Company: A warm and compassionate GP practice in Leamington Spa.
- Benefits: Full training provided, supportive team environment, and a chance to make a difference.
- Why this job: Join a caring team and help improve patient experiences every day.
- Qualifications: Customer service experience is essential; healthcare experience is a plus but not required.
- Other info: Opportunity for personal growth in a dynamic healthcare setting.
The predicted salary is between 24000 - 36000 £ per year.
We are a busy GP Practice in Leamington Spa, looking for a kind and caring person to join our team. The care navigator role is one of guidance and assistance to our patient base.
Main duties of the job:
- First point of contact when patients call into the practice, booking appointments, processing prescription requests, helping patients with their enquiries and needs.
About us:
A well established GP practice, working out of brand new premises on Valley Road in Leamington Spa. We are a wonderful, warm, efficient and compassionate team of people.
Job responsibilities:
- Booking appointments with a variety of clinicians and Allied Health Professionals.
- Processing registrations.
- Processing medication requests.
- Creating test request forms under instruction from clinicians while following Practice protocols.
- Chaperone for clinicians when the HealthCare Assistant is not available.
- Providing front-of-house reception services to patients, checking in patients and answering/resolving queries as needed both in-person and over the phone.
- Updating patient records as required.
Person Specification:
Experience:
- Experience of working in a customer facing role is essential.
- GP practice experience is preferred, it is not essential as full training will be given.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator/Receptionist in Royal Leamington Spa employer: Valley Road Medical Practice
Contact Detail:
Valley Road Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator/Receptionist in Royal Leamington Spa
✨Tip Number 1
Make sure you know the practice inside out! Familiarise yourself with their services and values. This way, when you chat with them, you can show that you're genuinely interested in being part of their warm and compassionate team.
✨Tip Number 2
Practice your communication skills! As a care navigator, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with answering queries and booking appointments. Confidence is key!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn or other platforms. They can give you insider tips about the practice and what they value in a candidate. Plus, it shows your enthusiasm!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Care Navigator/Receptionist in Royal Leamington Spa
Some tips for your application 🫡
Show Your Caring Side: In your application, let us see your kind and caring nature shine through. Share experiences where you've helped others or gone the extra mile in customer service – it’s what we value most!
Tailor Your Application: Make sure to customise your application for the Care Navigator/Receptionist role. Highlight any relevant experience, especially in customer-facing roles, and connect it back to how it relates to our practice.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our warm and efficient team!
How to prepare for a job interview at Valley Road Medical Practice
✨Know the Practice Inside Out
Before your interview, take some time to research the GP practice. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Since this role is all about being the first point of contact for patients, be ready to share specific examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or resolved queries effectively.
✨Practice Common Interview Questions
Prepare for typical interview questions related to the role, such as how you would handle a busy reception area or manage multiple patient requests at once. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Demonstrate Empathy and Kindness
As a Care Navigator, showing compassion is key. Think of ways to express your caring nature during the interview. You might want to discuss how you would approach a distressed patient or how you ensure that everyone feels welcomed and valued.
