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- Tasks: Assist clients with banking transactions and provide top-notch customer service.
- Company: Join Valley, a trusted name in retail banking with a commitment to quality service.
- Benefits: Enjoy competitive pay, training opportunities, and a supportive work environment.
- Why this job: Kickstart your career in banking while developing valuable skills and making a difference.
- Qualifications: High School Diploma or GED; customer service experience preferred but not required.
- Other info: Full-time position with a pay range of $16.50 - $25.24 per hour.
Back Retail Associate Trainee (Entry Level Retail Banker) #25-481 Elmwood Park, New Jersey, United States Apply Apply for this job now! Apply Job Overview The Retail Associate Trainee works in the branch assisting clients with a variety of routine banking transactions and exemplifying Valley\’s quality service standards and complying with operational procedures. Trainees will actively participate in Retail Bank training classes and development experiences to provide a foundation for careers in Retail Banking. Expected Work Hours 40 Job Description Responsibilities include, but are not limited to: Ability to perform all transactions required by a customer and use appropriate technology to provide services effectively and efficiently. Services customers by processing deposits and withdrawals such as loan payments, holiday club payments and savings. Sells money orders and cashiers\’ checks. Performs duties related to processing or balancing individual cash box and the office work as necessary or assigned. Files signature cards and completing end of the day proof. Maintain and balance a cash box. Ability to utilize technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines and support customers in the use of Coin Machines. Responsible for meeting customer expectations, achieving service quality standards and mystery shop expectations. Maintains knowledge and compliance with the Bank\’s Code of Conduct and all policies and procedures. Actively participates in and completes required training and development experiences. Requirements Required Skills: Excellent verbal and written communication. Excellent interpersonal – customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees. Strong analytical, problem solving, and decision-making skills. Detail oriented, strong organizational skills, and high degree of accuracy. Ability to handle multiple projects simultaneously. Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form. Provides strong Customer Service Skills with the ability to engage customers in conversation regarding products and services. The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions. Proficient computer skills. Required Experience: High School Diploma or GED and any experience dealing with the public. Prior cash handling and/or customer service experience preferred. Full-time/Part-time Full-time FLSA Non-exempt Location(s) Elmwood Park , New Jersey , United States Job Details Pay Range Pay Range The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person\’s qualifications and experience. $16.50 – $25.24 / hour Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to \”Pay Transparency Law\”; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions. #J-18808-Ljbffr
Retail Associate Trainee (Entry Level Retail Banker) - Elmwood Park, NJ employer: Valley National Bank
Contact Detail:
Valley National Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Associate Trainee (Entry Level Retail Banker) - Elmwood Park, NJ
✨Tip Number 1
Familiarise yourself with the banking products and services offered by Valley. Understanding these will help you engage customers effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing common banking scenarios with friends or family. This will prepare you for real-life interactions and show your ability to handle various customer needs.
✨Tip Number 3
Research the latest trends in retail banking and technology. Being informed about innovations like Teller Scanning Equipment and Cash Recycling machines can give you an edge in discussions with interviewers.
✨Tip Number 4
Network with current or former employees of Valley, if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Retail Associate Trainee (Entry Level Retail Banker) - Elmwood Park, NJ
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Associate Trainee. Familiarise yourself with the tasks mentioned in the job description, such as processing transactions and providing customer service.
Tailor Your CV: Highlight any relevant experience you have, especially in customer service or cash handling. Use specific examples that demonstrate your communication skills and ability to handle multiple tasks.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the requirements listed in the job description, and express your eagerness to learn and grow in retail banking.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Valley National Bank
✨Showcase Your Customer Service Skills
As a Retail Associate Trainee, you'll be interacting with customers regularly. Be prepared to discuss your previous customer service experiences and how you handled various situations. Highlight your ability to engage customers in conversation and provide solutions.
✨Demonstrate Attention to Detail
This role requires accuracy in handling transactions and maintaining cash boxes. During the interview, mention specific examples where your attention to detail made a difference, whether in previous jobs or academic settings.
✨Familiarise Yourself with Banking Technology
The job involves using various banking technologies like Teller Scanning Equipment and Cash Recycling machines. If you have experience with similar technology, be sure to mention it. If not, express your willingness to learn and adapt quickly.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving and decision-making skills. Think of scenarios where you had to make quick decisions, especially in customer service contexts. Practising these responses can help you feel more confident during the interview.
