Shop Manager

Title: Shop Manager

Responsible to: Retail People Manager

Responsible for: Shop Supervisor and Volunteers

Salary: £13.17 per hour

Hours: 32.5 hours per week working between Monday to Saturday 9am – 4pm

Location: Chapel-en-le-Frith Lighthouse Charity Shop (Brand New Shop)

This is a brand new shop which will be opening in Chapel-en-le-Frith in due course following successful recruitment.

Purpose of the Job

As shop manager you will lead and motivate your team, creating a safe and energised work environment, whilst setting high standards in customer care. You will be responsible for the day to day management of the Lighthouse shop, achieving agreed sales targets, maximising profit and providing effective support and overall management of staff and volunteers in accordance with Valley CiDS standards and policies.

Key Roles & Responsibilities

People Management

Seek to promote a positive team culture throughout the shop environment, fostering a spirit of unity and belonging, whilst identifying and developing the skill sets of individual team members.
Effectively recruit, induct and train staff and volunteers ensuring they are fully equipped with the knowledge and understanding of shop operations in order to perform their roles effectively.
Be responsible for the annual appraisals of the Assistant Shop Manager and conduct regular one to one meetings to monitor performance.
Organise working patterns for all staff and volunteers ensuring the shop is fully staffed and effectively operating at all times.
Ensure a standard of excellence in areas such as Customer Service and overall communication with staff and members of the public.

Sales and Profit

Achieve agreed sales targets to maximise profit through effective stock management and co