Retail Sales Manager

Responsible for developing a portfolio of unique and sustainable shops, ensuring maximised sales and profitability across a range of stores.

Purpose & Scope

As Retail Sales Manager you will be commercially driven with a keen eye for detail and a genuine passion for charity retail. Overall responsibility in ensuring high standards are met and maintained in all stores. Supporting, leading, and inspiring staff through a hands-on approach consisting of dynamic thinking and most of all a ‘can do’ solution-focused perspective.

Specific Duties & Responsibilities

• Sales and Profit
  • Support shop staff to achieve agreed shop sales and gift aid targets through effective commercial guidance and support.
  • Keep all controllable expenses to a minimum and ensure all staff are aware of the importance of effective cost control and reporting.
  • Analyse financial data including Profit and Loss reports to help inform staff of overall costs in line with budgets to help make savings where possible.
  • Actively monitor and analyse weekly sales to assist when making informed commercial decisions.
  • Actively analyse shop product breakdowns in line with space allocation and sales.
• Stock Management
  • Help staff drive stock generation in each store ensuring higher levels of quality stock are being donated either over the door or through local businesses.
  • Monitor the overall stock control in each shop, ensuring high standards are maintained through stock processing, housekeeping along with the interior and exterior of all shops.
  • Ensure that merchandise is clearly priced and dated, monitoring price points to ensure a consistent level that will achieve maximum sales towards targets.
  • Oversee the stock rotation in each store ensuring that the rotation is carried out by all staff in accordance with standard operating procedures.
  • Oversee the merchandising in all stores, including shop floor and windows to ensure our shops are current and on trend including seasonal displays throughout the year.
• People Management
  • Enable and motivate shop staff to support them to achieve and exceed KPI’s relating to shop sales and overall performance.
  • Effectively manage and review the performance and progress of shop staff through setting measurable smart objectives to drive sales and hit targets.
  • Support staff to identify solutions to problems relating to shop sales and performance.
  • Encourage shops teams to think of new ideas and out of the box thinking.
  • Work closely with the retail management team to help support and manage all staff.
  • Oversee the retail portfolio when covering annual leave and sickness which may require travel to Nottingham based Lighthouse shops.

Person Specification

• Characteristics & Values
  • Can embrace fully the ethos, vision, and values of Valley CIDS.
  • Highly motivated, innovative, and resourceful and has the ability to motivate others.
  • Ability to work effectively under pressure.
  • Well organised and able to work effectively alone or as part of a team.
• Skills
  • Excellent interpersonal skills with the ability to communicate effectively at all levels.
  • Ability to adapt and implement change with a flexible and proactive attitude.
  • Strong organisational and planning skills with the ability to prioritise time and tasks effectively.
  • Excellent people management and leadership skills with a proven track record of developing and motivating teams.
  • Excellent analytical, numerical, and reporting skills.
  • Excellent ICT skills – competent in the use of online diaries and Microsoft Office Suite.
• Experience
  • Proven track record and at least 2 years management in the charity retail sector.
  • Experience of leading and managing teams and implementing performance management reviews.
  • An understanding of high street charity retail fashion is essential.
  • Experience in the charity retail sector is essential for this role.
• Qualifications & Training
  • Qualification or training in a relevant field is desirable.
  • A willingness to undertake further training & CPD opportunities.
• Other Requirements
  • Full driving licence and use of a business insured vehicle during working hours.
  • 20% discount in all Lighthouse Charity Shops.
  • Company Pension.
  • Employee Assistance Programme.
  • Access to exclusive shopping and lifestyle discounts.