At a Glance
- Tasks: Lead a team of volunteers and ensure smooth shop operations while maximising profits.
- Company: Join the Lighthouse Charity Shop, a vibrant community-focused charity.
- Benefits: Enjoy competitive pay, enhanced leave, discounts, and a supportive work environment.
- Other info: Flexible working hours and opportunities for personal growth await you!
- Why this job: Make a difference in your community while gaining valuable retail experience.
- Qualifications: Retail experience, strong communication skills, and a positive attitude are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Responsible to
Shop Manager
Responsible for
Volunteers
Location
Glossop Lighthouse Charity Shop
Rate of Pay
£12.71 per hour
Working Hours
15 hours per week, working between Monday and Sunday 9am - 5pm
We are committed to supporting a positive work-life balance and are happy to discuss flexible working patterns and day-to-day scheduling at the interview stage.
Purpose of the Job
As Shop Supervisor you will ensure the effective day to day running of our Lighthouse shops.
Maximising profit through a high standard of customer service and providing effective support of volunteers in accordance with Valley Ci DS standards and policies.
- Key Roles & Responsibilities
- People Management
- Seek to promote a positive team culture throughout the shop environment, fostering a spirit of unity and belonging, whilst supporting and encouraging the skill sets of individual team members.
- Ensuring volunteers are fully equipped with the knowledge and understanding of shop operations in order to perform their roles effectively.
- Ensure a standard of excellence in areas such as Customer Service and overall communication with staff and members of the public.
- To take responsibility for the overall running of the shop and volunteers on designated working days.
- Sales and Profit
- Work with the shop manager and assistant shop manager to achieve agreed sales targets to maximise profit through effective stock management and cost control measures.
- Support your shop manager, assistant shop manager and Retail Area Managers by showing initiative in monitoring retail competitors, exploring trends and implementing promotional campaigns to help with continuous commercial development.
- Stock Management
- Assist and support the shop manager in stock management within the shop, ensuring stock is sourced, sorted, processed and merchandised in an effective and timely manner.
- Generate a high volume of stock onto the shop sales floor, applying consistent and appropriate pricing, along with Gift Aid where applicable.
- Identify high value items for e Bay and any additional ways of recognising alternative revenue streams.
- Maintain the highest standards of display and visual merchandising throughout the shop including attractive window displays.
- Ensure high levels of cleanliness are consistently maintained.
Person Specification
Essential Criteria
- Previous experience in a retail/customer centric environment including the use of EPOS systems.
- Previous experience of communicating with a diverse customer base
- Ability to motivate, inspire and work as a team.
- Good standard of numeracy
- Good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.
- Strong communicator with the ability to deal with customer issues and resolve problems with firmness and fairness.
- The ability to recognise stock potential to generate income and the importance of attractive presentation.
- Basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks.
- Flexible and positive attitude – Expectation to cover the shop manager and other team member’s holidays & sickness.
- Ability to use Microsoft office packages.
Desirable Criteria
- Experience of working with volunteers
- Experience within Charity Shops
Benefits
- Enhanced Annual Leave
- Company Sick Pay Scheme
- 20% discount in all Lighthouse Charity Shops
- Company Pension
- Employee Assistance Programme
- Access to exclusive shopping and lifestyle discounts
- Christmas Saver Scheme
- Company Events
Shop Supervisor in Glossop employer: Valley CIDS
Valley CiDS is an exceptional employer that prioritises the well-being and development of its staff while fostering a supportive and inclusive work culture. Located in Swanwick, UK, employees benefit from enhanced leave, company sick pay, and pension options, alongside opportunities for professional growth through team collaboration and leadership roles. Join us to make a meaningful impact in children's lives while enjoying a rewarding career in a nurturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Supervisor in Glossop
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Valley CIDS, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Shop Supervisor in Glossop
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Valley CIDS that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Valley CIDS will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Valley CIDS and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Valley CIDS
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Valley CIDS, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Valley CIDS!
