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- Tasks: Lead a brand new charity shop, manage volunteers, and ensure excellent customer service.
- Company: Join the Lighthouse Charity Shop team in Chapel-en-le-Frith.
- Benefits: Enjoy enhanced annual leave, sick pay, and a 20% discount in all shops.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Make a difference in your community while gaining valuable retail experience.
- Qualifications: Retail experience, strong communication skills, and a positive attitude are essential.
The predicted salary is between 26400 - 26400 £ per year.
Responsible to: Shop Manager
Responsible for: Volunteers
Location: Chapel-en-le-Frith Lighthouse Charity Shop (Brand New Shop)
Rate of Pay: £12.71 per hour
Working Hours: 6.5 hours per week, to be worked between Monday to Saturday, 9am - 4pm
This is a brand new shop that will be opening in Chapel-en-le-Frith in due course following successful recruitment.
Purpose of the Job
As Shop Supervisor you will ensure the effective day‐to‐day running of our Lighthouse shops, maximising profit through a high standard of customer service and providing effective support of volunteers in accordance with Valley CiDS standards and policies.
Key Roles & Responsibilities
- People Management: Seek to promote a positive team culture throughout the shop environment, fostering a spirit of unity and belonging, whilst supporting and encouraging the skill sets of individual team members. Ensure volunteers are fully equipped with the knowledge and understanding of shop operations in order to perform their roles effectively. Ensure a standard of excellence in areas such as Customer Service and overall communication with staff and members of the public. Take responsibility for the overall running of the shop and volunteers on designated working days.
- Sales and Profit: Work with the shop manager and assistant shop manager to achieve agreed sales targets to maximise profit through effective stock management and cost control measures. Support your shop manager, assistant shop manager and Retail Area Managers by showing initiative in monitoring retail competitors, exploring trends and implementing promotional campaigns to help with continuous commercial development.
- Stock Management: Assist and support the shop manager in stock management within the shop, ensuring stock is sourced, sorted, processed and merchandised in an effective and timely manner. Generate a high volume of stock onto the shop sales floor, applying consistent and appropriate pricing, along with Gift Aid where applicable. Identify high value items for eBay and any additional ways of recognising alternative revenue streams. Maintain the highest standards of display and visual merchandising throughout the shop including attractive window displays. Ensure high levels of cleanliness are consistently maintained.
Person Specification
Essential Criteria:
- Previous experience in a retail/customer centric environment including the use of EPOS systems.
- Previous experience of communicating with a diverse customer base.
- Ability to motivate, inspire and work as a team.
- Good standard of numeracy.
- Good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.
- Strong communicator with the ability to deal with customer issues and resolve problems with firmness and fairness.
- The ability to recognise stock potential to generate income and the importance of attractive presentation.
- Basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks.
- Flexible and positive attitude – Expectation to cover the shop manager and other team member's holidays & sickness.
- Ability to use Microsoft office packages.
Desirable Criteria:
- Experience of working with volunteers.
- Experience within Charity Shops.
Benefits:
- Enhanced Annual Leave
- Company Sick Pay Scheme
- 20% discount in all Lighthouse Charity Shops
- Company Pension
Shop Supervisor in Dove Holes employer: Valley CIDS
Contact Detail:
Valley CIDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor in Dove Holes
✨Tip Number 1
Get to know the shop and its vibe! Before your interview, pop into the Lighthouse Charity Shop and chat with the team. This shows you're genuinely interested and helps you understand their culture.
✨Tip Number 2
Show off your people skills! As a Shop Supervisor, you'll be managing volunteers and interacting with customers. Be ready to share examples of how you've motivated a team or resolved customer issues in the past.
✨Tip Number 3
Prepare for questions about stock management! Brush up on your experience with EPOS systems and how you've handled stock in previous roles. They’ll want to know you can keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Shop Supervisor in Dove Holes
Some tips for your application 🫡
Show Your Passion for Charity: When writing your application, let us know why you're excited about working in a charity shop. Share any personal experiences or values that align with our mission at Lighthouse. This will help us see your genuine interest in the role!
Highlight Relevant Experience: Make sure to mention any previous retail or customer service experience you have. We want to know how your skills can contribute to our team and help us create a positive shopping environment for our customers.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate clarity, so don’t hesitate to showcase your skills without overcomplicating things!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Valley CIDS
✨Know Your Shop Inside Out
Before the interview, make sure you research the Lighthouse Charity Shop and its mission. Familiarise yourself with their values and how they operate. This will help you demonstrate your genuine interest in the role and show that you're aligned with their goals.
✨Showcase Your People Skills
As a Shop Supervisor, you'll be managing volunteers and interacting with customers daily. Prepare examples of how you've successfully motivated a team or resolved customer issues in the past. Highlighting your communication skills will be key to impressing the interviewers.
✨Demonstrate Your Sales Savvy
Be ready to discuss your experience with sales targets and stock management. Think of specific instances where you contributed to increasing sales or improving stock processes. This will show that you understand the commercial side of running a shop and can help maximise profits.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the shop's operations, team culture, and future plans. This not only shows your enthusiasm for the role but also helps you gauge if it's the right fit for you.