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- Tasks: Lead a team to ensure smooth shop operations and deliver top-notch customer service.
- Company: Join Lighthouse Charity Shops, where community spirit meets retail excellence.
- Benefits: Enjoy enhanced annual leave, discounts, and a supportive work environment.
- Other info: Flexible hours and opportunities for personal growth await you!
- Why this job: Make a difference while developing your leadership skills in a vibrant charity setting.
- Qualifications: Retail experience and strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
As Shop Supervisor you will ensure the effective day to day running of our Lighthouse shops, maximising profit through a high standard of customer service and providing effective support of volunteers in accordance with Valley CiDS standards and policies.
Key Roles & Responsibilities
- People Management: Seek to promote a positive team culture throughout the shop environment, fostering a spirit of unity and belonging, whilst supporting and encouraging the skill sets of individual team members. Ensuring volunteers are fully equipped with the knowledge and understanding of shop operations in order to perform their roles effectively. Ensure a standard of excellence in areas such as Customer Service and overall communication with staff and members of the public. Take responsibility for the overall running of the shop and volunteers on designated working days.
- Sales and Profit: Work with the shop manager and assistant shop manager to achieve agreed sales targets to maximise profit through effective stock management and cost control measures. Support your shop manager, assistant shop manager and Retail Area Managers by showing initiative in monitoring retail competitors, exploring trends and implementing promotional campaigns to help with continuous commercial development.
- Stock Management: Assist and support the shop manager in stock management within the shop, ensuring stock is sourced, sorted, processed and merchandised in an effective and timely manner. Generate a high volume of stock onto the shop sales floor, applying consistent and appropriate pricing, along with Gift Aid where applicable. Identify high value items for eBay and any additional ways of recognising alternative revenue streams. Maintain the highest standards of display and visual merchandising throughout the shop including attractive window displays. Ensure high levels of cleanliness are consistently maintained.
Person Specification
Essential Criteria:
- Previous experience in a retail/customer centric environment including the use of EPOS systems.
- Previous experience of communicating with a diverse customer base.
- Ability to motivate, inspire and work as a team.
- Good standard of numeracy.
- Good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.
- Strong communicator with the ability to deal with customer issues and resolve problems with firmness and fairness.
- The ability to recognise stock potential to generate income and the importance of attractive presentation.
- Basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks.
- Flexible and positive attitude – Expectation to cover the shop manager and other team member’s holidays & sickness.
- Ability to use Microsoft office packages.
Desirable Criteria:
- Experience of working with volunteers.
- Experience within Charity Shops.
Benefits:
- Enhanced Annual Leave
- Company Sick Pay Scheme
- 20% discount in all Lighthouse Charity Shops
- Company Pension
- Employee Assistance Programme
- Access to exclusive shopping and lifestyle discounts
- Christmas Saver Scheme
- Company Events
Shop Supervisor in Compton employer: Valley CIDS
Contact Detail:
Valley CIDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor in Compton
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their values and how you can fit in as a Shop Supervisor.
✨Tip Number 2
Practice your people skills! As a Shop Supervisor, you'll be managing volunteers and interacting with customers. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your sales savvy! Be ready to discuss how you've maximised profits or improved customer service in past roles. Use specific examples to demonstrate your impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Shop Supervisor in Compton
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let us see your enthusiasm for retail and customer service. Share any experiences that highlight your ability to create a positive shopping environment and how you’ve motivated teams in the past.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the job description. Highlight relevant experience, especially in managing volunteers or working in charity shops, to show us you’re the perfect fit for our team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your skills and experiences. We love a well-organised application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our Lighthouse family!
How to prepare for a job interview at Valley CIDS
✨Know Your Shop Inside Out
Before the interview, make sure you’re familiar with the shop's operations and values. Research Valley CiDS and understand their mission. This will help you demonstrate your enthusiasm for the role and show that you’re aligned with their goals.
✨Showcase Your People Skills
As a Shop Supervisor, you'll be managing volunteers and fostering a positive team culture. Prepare examples of how you've motivated teams in the past or resolved conflicts. Highlight your ability to inspire and support others, as this is crucial for the role.
✨Demonstrate Your Sales Savvy
Be ready to discuss your experience with sales targets and stock management. Think of specific instances where you’ve successfully maximised profit or improved customer service. This will show that you understand the commercial side of running a shop.
✨Prepare for Customer Scenarios
Expect questions about handling difficult customer situations. Think of examples where you’ve dealt with complaints or provided excellent service. This will showcase your strong communication skills and ability to resolve issues effectively.