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- Tasks: Lead a team of volunteers and ensure smooth shop operations while maximising profits.
- Company: Join the Lighthouse Charity Shop, making a difference in your community.
- Benefits: Enjoy competitive pay, enhanced leave, discounts, and a supportive work environment.
- Why this job: Be part of a positive team culture and help others while gaining valuable experience.
- Qualifications: Retail experience, strong communication skills, and a passion for teamwork.
- Other info: Flexible hours with opportunities for growth and development until Christmas 2025.
Responsible to: Shop Manager
Responsible for: Volunteers
Location: Chesterfield Lighthouse Charity Shop
Rate of Pay: £12.21 per hour
Working Hours: 21 hours per week, working regular Sundays (10am - 4pm) and two other days Monday - Saturday (9am - 5pm)
Contract Type: Temporary (Until Christmas 2025)
Purpose of the Job
As Shop Supervisor you will ensure the effective day to day running of our Lighthouse shops, maximising profit through a high standard of customer service and providing effective support of volunteers in accordance with Valley CiDS standards and policies.
Key Roles & Responsibilities
- People Management
- Seek to promote a positive team culture throughout the shop environment, fostering a spirit of unity and belonging, whilst supporting and encouraging the skill sets of individual team members.
- Ensuring volunteers are fully equipped with the knowledge and understanding of shop operations in order to perform their roles effectively.
- Ensure a standard of excellence in areas such as Customer Service and overall communication with staff and members of the public.
- To take responsibility for the overall running of the shop and volunteers on designated working days.
- Sales and Profit
- Work with the shop manager and assistant shop manager to achieve agreed sales targets to maximise profit through effective stock management and cost control measures.
- Support your shop manager, assistant shop manager and Retail Area Managers by showing initiative in monitoring retail competitors, exploring trends and implementing promotional campaigns to help with continuous commercial development.
- Stock Management
- Assist and support the shop manager in stock management within the shop, ensuring stock is sourced, sorted, processed and merchandised in an effective and timely manner.
- Generate a high volume of stock onto the shop sales floor, applying consistent and appropriate pricing, along with Gift Aid where applicable.
- Identify high value items for eBay and any additional ways of recognising alternative revenue streams.
- Maintain the highest standards of display and visual merchandising throughout the shop including attractive window displays.
- Ensure high levels of cleanliness are consistently maintained.
Person Specification
Essential Criteria
- Previous experience in a retail/customer centric environment including the use of EPOS systems.
- Previous experience of communicating with a diverse customer base.
- Ability to motivate, inspire and work as a team.
- Good standard of numeracy.
- Good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.
- Strong communicator with the ability to deal with customer issues and resolve problems with firmness and fairness.
- The ability to recognise stock potential to generate income and the importance of attractive presentation.
- Basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks.
- Flexible and positive attitude - Expectation to cover the shop manager and other team member's holidays & sickness.
- Ability to use Microsoft office packages.
Desirable Criteria
- Experience of working with volunteers.
- Experience within Charity Shops.
Benefits
- Enhanced Annual Leave.
- Company Sick Pay Scheme.
- 20% discount in all Lighthouse Charity Shops.
- Company Pension.
- Employee Assistance Programme.
- Access to exclusive shopping and lifestyle discounts.
- Christmas Saver Scheme.
- Company Events.
Shop Supervisor in Chesterfield employer: Valley CIDS
Contact Detail:
Valley CIDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor in Chesterfield
✨Tip Number 1
Get to know the shop and its vibe! Before your interview, pop into the Lighthouse Charity Shop and chat with the team. This shows you're genuinely interested and helps you understand their culture, which is key for a role like Shop Supervisor.
✨Tip Number 2
Show off your people skills! As a Shop Supervisor, you'll be managing volunteers and interacting with customers. Be ready to share examples of how you've motivated a team or resolved customer issues in the past. We love hearing about real experiences!
✨Tip Number 3
Bring your ideas to the table! Think about how you can help maximise profits and improve customer service. Whether it's a new promotional campaign or a fresh approach to stock management, we want to see your initiative and creativity during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and familiar with our operations, which is a great start for a Shop Supervisor role.
We think you need these skills to ace Shop Supervisor in Chesterfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Shop Supervisor role. Highlight your retail experience and any previous work with volunteers, as this will show us you understand what we're looking for.
Showcase Your People Skills: Since you'll be managing volunteers, it's crucial to demonstrate your ability to motivate and inspire a team. Share examples of how you've fostered a positive team culture in past roles.
Highlight Customer Service Experience: We want to see that you can provide excellent customer service. Include specific instances where you've dealt with diverse customers or resolved issues effectively, as this is key to our shop's success.
Apply Through Our Website: Don't forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves.
How to prepare for a job interview at Valley CIDS
✨Know Your Shop Inside Out
Before the interview, make sure you research the Lighthouse Charity Shop and its mission. Familiarise yourself with their values and how they operate. This will help you demonstrate your genuine interest in the role and show that you're aligned with their goals.
✨Showcase Your People Skills
As a Shop Supervisor, you'll be managing volunteers and interacting with customers daily. Prepare examples of how you've successfully motivated a team or resolved customer issues in the past. Highlight your ability to foster a positive team culture and communicate effectively.
✨Demonstrate Your Sales Savvy
Be ready to discuss your experience with sales targets and stock management. Think of specific instances where you've contributed to increasing sales or improving stock processes. This will show that you understand the commercial side of running a shop and can help maximise profits.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the shop's operations, team dynamics, or future goals. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you. Plus, it makes for a more engaging conversation!
