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- Tasks: Supervise shop volunteers and manage stock across multiple retail sites.
- Company: Join a dynamic charity focused on community support and retail innovation.
- Benefits: Enjoy flexible hours, 20% discount, and enhanced annual leave.
- Why this job: Gain hands-on experience in retail management while making a positive impact.
- Qualifications: Retail experience and strong communication skills are essential; flexibility is key.
- Other info: Opportunity to work creatively and adapt in various shop environments.
Responsible to: Retail People Manager
Responsible for: No direct line management, however responsible for supervising shop volunteers
Location: You will be working across our current or future sites in the Derby area
Rate of Pay: £13.28 per hour
Contract Type: Casual
Purpose of the Job: To support the running and development of our network of shops. Each shop has a slightly different customer base and unlike large chain retail, you will have significant discretion over the running the shops, including a variety of opportunities to be creative in how you market the merchandise and increase sales. You will have the opportunity to identify and share best practice across the shops, and rather than being based in the same place, you will work across the network of shops. You will need to be flexible with the ability to adapt to different working environments as you will be working with different teams and in different sites each week, whilst maintaining best practices and standards. This role provides a great opportunity to gain experience in multi-site retail management.
Key Roles & Responsibilities
- People Management: Act as supervisor to assistant managers and volunteers, delegate tasks to staff and volunteers, ensure staff and volunteers adhere to retail policy and procedures. Maintain an up to date staffing rota and record of volunteers. Ensure a standard of excellence in areas such as Customer Service and overall communication with staff and members of the public.
- Sales and Profit: Achieve agreed sales targets to maximise profit through effective stock management and cost control measures.
- Stock Management: Maintain the shop pricing structure and effective stock management systems to achieve the maximum profit from goods. This includes: Supervision of sorting, preparation for sale and pricing of stock. Assist with effectively managing collections and deliveries, regularly liaising with the HUB. Generate a high volume of stock onto the shop sales floor, applying consistent and appropriate pricing, along with Gift Aid where applicable. Identify high value items for eBay and any additional ways of recognising alternative revenue streams. Maintain an attractive window display at all times with replenishment of stock when sold. Ensure high levels of cleanliness are consistently maintained.
PERSON SPECIFICATION
Essential Criteria:
- Previous experience in a retail/customer centric environment including the use of EPOS systems.
- Previous experience of communicating with a diverse customer base.
- Ability to motivate, inspire and work as a team.
- Good standard of numeracy.
- Good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.
- Strong communicator with the ability to deal with customer issues and resolve problems with firmness and fairness.
- The ability to recognise stock potential to generate income and the importance of attractive presentation.
- Basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks.
- Flexible and positive attitude - Expectation to cover the shop manager and other team member's holidays & sickness.
- Ability to use Microsoft office packages.
Desirable Criteria:
- Experience of working with volunteers.
- Experience within Charity Shops.
- Processing stock deliveries will regularly involve carrying and moving (sometimes heavy) bags of stock. You will also be on your feet for long periods of time. On occasions you may be required to work on your own within the shop.
Benefits:
- Enhanced Annual Leave
- Company Sick Pay Scheme
- 20% discount in all Lighthouse Charity Shops
- Company Pension
- Employee Assistance Programme
- Access to exclusive shopping and lifestyle discounts
- Christmas Saver Scheme
- Company Events
Casual Cover Manager employer: Valley CIDS
Contact Detail:
Valley CIDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Cover Manager
✨Tip Number 1
Familiarise yourself with the specific shops in the Derby area where you'll be working. Understanding their unique customer bases and sales strategies will help you demonstrate your adaptability and creativity during the interview.
✨Tip Number 2
Highlight any previous experience you have in retail or customer service, especially if it involved supervising others or working with volunteers. Be ready to share examples of how you've motivated a team or improved customer satisfaction.
✨Tip Number 3
Prepare to discuss your approach to stock management and pricing strategies. Think about how you can maximise profit while maintaining an attractive shop environment, as this is a key responsibility of the role.
✨Tip Number 4
Showcase your flexibility and positive attitude by sharing experiences where you've successfully adapted to changing environments or covered for colleagues. This will demonstrate that you're a reliable team player who can handle the demands of a casual cover position.
We think you need these skills to ace Casual Cover Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any supervisory roles or experience working with volunteers, as this is crucial for the Casual Cover Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your ability to adapt to different environments. Mention specific examples of how you've motivated teams or improved sales in previous roles.
Highlight Key Skills: In your application, focus on essential skills such as communication, numeracy, and organisational abilities. Provide examples of how you've successfully managed stock or dealt with customer issues in the past.
Show Flexibility and Positivity: Demonstrate your flexible attitude and willingness to cover for others in your application. Share experiences where you've adapted to changing circumstances or taken on additional responsibilities.
How to prepare for a job interview at Valley CIDS
✨Show Your Retail Experience
Make sure to highlight your previous experience in retail or customer-centric environments. Discuss specific examples where you successfully managed stock, achieved sales targets, or provided excellent customer service.
✨Demonstrate Flexibility
Since the role requires working across different sites and adapting to various teams, be prepared to discuss how you've successfully adapted to new environments in the past. Share examples of how you handled changes or challenges in previous roles.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've resolved customer issues or motivated a team in previous roles.
✨Emphasise Teamwork and Leadership
Even though there is no direct line management, you'll be supervising volunteers and assistant managers. Share experiences where you inspired or motivated a team, and explain how you delegate tasks effectively while maintaining a positive atmosphere.
