At a Glance
- Tasks: Support the shop manager in running a vibrant charity shop and leading a team of volunteers.
- Company: Join the Lighthouse Charity Shop, making a difference in your community.
- Benefits: Enjoy competitive pay, discounts, and a supportive work environment.
- Other info: Flexible working patterns and opportunities for career growth available.
- Why this job: Gain valuable retail experience while contributing to a meaningful cause.
- Qualifications: Retail experience and strong communication skills are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Responsible to: Shop Manager
Responsible for: Volunteers
Hours: 22.5 hours per week working 9am-5pm Monday to Saturday
Pay: £12.71 per hour
Contract Type: Fixed term for 3 months with the possibility of a permanent contract at the end of this
Location: Alfreton Lighthouse Charity Shop
We are committed to supporting a positive work-life balance and are happy to discuss flexible working patterns and day-to-day scheduling at the interview stage.
Purpose of the Job
As assistant shop manager you will assist and support your shop manager to motivate your team, creating a safe and energised work environment, whilst setting high standards in customer care. You will ensure the effective day to day running of the Lighthouse shop, assisting the manager in achieving agreed sales targets, maximising profit and providing effective support of volunteers in accordance with Valley CiDS standards and policies.
Key Roles & Responsibilities
- People Management
- Seek to promote a positive team culture throughout the shop environment, fostering a spirit of unity and belonging, whilst supporting and encouraging the skill sets of individual team members.
- Supporting your manager in all aspects of volunteer recruitment, assisting as and when required ensuring volunteers are fully equipped with the knowledge and understanding of shop operations in order to perform their roles effectively.
- Assist the shop manager to organise working patterns for all staff and volunteers ensuring the shop is fully staffed and effectively operating at all times.
- Ensure a standard of excellence in areas such as Customer Service and overall communication with staff and members of the public.
- To take responsibility for the overall running of the shop and volunteers in the shop manager's absence.
- Sales and Profit
- Work with the shop manager to achieve agreed sales targets to maximise profit through effective stock management and cost control measures.
- Assist the shop manager to effectively analyse financial data relating to sales performance using the Kudos reporting system.
- Support your shop manager and Retail Area Managers by showing initiative in monitoring retail competitors, exploring trends and implementing promotional campaigns to help with continuous commercial development.
- Generate additional income using local partnerships and appropriate social media platforms.
- Stock Management
- Assist and support the shop manager in stock management within the shop, ensuring stock is sourced, sorted, processed and merchandised in an effective and timely manner.
- To work with the shop manager to effectively manage collections and deliveries, regularly liaising with the Logistics Manager, drivers, and shop hives.
- Generate a high volume of stock onto the shop sales floor, applying consistent and appropriate pricing, along with Gift Aid where applicable.
- Identify high value items for eBay and any additional ways of recognising alternative revenue streams.
- Maintain the highest standards of display and visual merchandising throughout the shop including attractive window displays.
- Ensure high levels of cleanliness are consistently maintained.
PERSON SPECIFICATION
Essential Criteria
- Previous experience in a retail/customer centric environment including the use of EPOS systems
- Previous experience of communicating with a diverse customer base
- Ability to motivate, inspire and work as a team
- Good standard of numeracy
- Good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.
- Strong communicator with the ability to deal with customer issues and resolve problems with firmness and fairness
- The ability to recognise stock potential to generate income and the importance of attractive presentation.
- Basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks.
- Flexible and positive attitude – Expectation to cover the shop manager and other team member’s holidays & sickness
- Must be able to work weekends & Bank Holidays as and when necessary
- Ability to use Microsoft office packages
Desirable Criteria
- Experience of working with volunteers
- Experience within Charity Shops
- Processing stock deliveries will regularly involve carrying and moving (sometimes heavy) bags of stock. You will also be on your feet for long periods of time. On occasions you may be required to work on your own within the shop.
Safer Recruitment
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will therefore be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.
Benefits
- Enhanced Annual Leave
- Company Sick Pay Scheme
- 20% discount in all Lighthouse Charity Shops
- Company Pension
- Employee Assistance Programme
- Access to exclusive shopping and lifestyle discounts
- Christmas Saver Scheme
- Company Events
Assistant Shop Manager (Temporary) in Alfreton employer: Valley CIDS
Valley CiDS is an exceptional employer that prioritises the well-being and development of its staff while fostering a supportive and inclusive work culture. Located in Swanwick, UK, employees benefit from enhanced leave, company sick pay, and pension options, alongside opportunities for professional growth through team collaboration and leadership roles. Join us to make a meaningful impact in children's lives while enjoying a rewarding career in a nurturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager (Temporary) in Alfreton
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Assistant Shop Manager (Temporary) in Alfreton
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Valley CIDS:Don’t forget to personalise your application for Valley CIDS! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Valley CIDS
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Valley CIDS offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Valley CIDS and contribute positively during your temporary stint.
